Quality Assurance Engineer - Salesforce Core Clouds

Quality Assurance Engineer

Merkle, a dentsu company, is the world's only integrated experience consultancy rooted in data science and performance. With 35+ years of expertise, we deliver end-to-end digital transformation that drives growth, loyalty, and impact. Recognized as a leader in experience design, tech integration, and CRM, Merkle operates in 30+ countries with 16,000+ experts worldwide.

What You Need To Succeed:

• 2+ years of commercial experience in testing Web and Client/Server applications
• 2+ years QA experience with a focus on Salesforce applications
• Hands-on experience with Salesforce Sales Cloud, Service Cloud, or Experience Cloud.
• Strong understanding of Salesforce data model, workflows, and automation.
• Exposure to automated testing; professional experience with Selenium will be a huge advantage
• Deep understanding of the best practices in creating system test scripts, test execution, and defect reporting/tracking
• Experience in testing web applications across different platforms and browsers
• Strong troubleshooting and root cause analysis skills
• Critical thinking and ability to collaborate with a team on urgent issues resolution
• Understanding of the following Web technologies: HTTP(S), S/FTP, Web Services (SOAP, RESTful)
• Possess a contagious passion for quality
• Very good verbal and written English

Nice To Have:

• Salesforce certifications (e.g., Salesforce Administrator)
• Good knowledge and understanding of Lightning components, Apex Testing
• Understanding of non-functional testing principles and best practices
• Good programming skills in one of the following languages: JAVA, PHP, JavaScript, C++, and understanding of OOP principles, data structures, etc.
• Experience in web usability, i18n and accessibility testing, and the corresponding tools
• Understanding of the principles of agile software development
• Knowledge in some key Internet and e-commerce principles such as SEO, Web Analytics, Geotargeting, CDN, etc

You'll Do:

• Actively participate in the planning, implementation, and maintenance phases of a project
• Identify test conditions from project documentation and develop and document test cases and test scripts to cover those conditions
• Execute test scripts, record results, and perform detailed initial root cause investigation
• Assist in analyzing the results of the execution of the automated test, as well as maintain and extend the automated scripts' coverage
• Work with Technical Leads, Business Analysts, and Solutions Strategists to review project documentation such as Product Backlogs, Functional Requirements, Technical Specifications, etc.
• Work with Technical Support and Developers to resolve any defects identified
• Ensure timely and regular communication to all team members
• Share knowledge and ideas with the team
• Work independently and as part of a SCRUM team
• Assist in the production of daily, weekly, and monthly QA managerial statistics, e.g. defects by project, area, severity, etc.

Benefits:

• We are huge believers in work-life balance, that's why we offer all of our employees 25 days of paid leave;
• We recognize strong talent and go above and beyond to attract and retain the best people, that's why our remuneration packages are among the top on the market;
• We understand that there cannot be a "one size fits all" approach when it comes to benefits, that's why we have a customizable benefits package, that fits your own needs;
• Our teams operate using a hybrid work model and they can work from both the office and the comfort of their own home;
• Free parking spaces for all of our employees when they decide to work from the office;
• Free drinks and snacks in the office to help keep the energy levels up;
• Attend the most popular tech and business events in Bulgaria for free, of course.

Thank you for reading about our role. If you decide to apply, keep in mind that we will be considering candidates who meet our requirements. If you don't hear back from us, we may reach out in the future once we have a role that might be a better fit for you.

Location: Sofia

Brand: Merkle

Time Type: Full time

Contract Type: Permanent