Platform Support Analyst

SAP Concur Expense & Request Support Specialist

The primary purpose of this role is to be part of Business Platforms Bangalore team to manage the support tickets of SAP Concur Expense & Request modules, dentsu's global T&E application. The day to day activity will consist of dealing with user queries from live markets. Concur Expense is currently live in 24 markets with 28,000 active users & Concur Request launched in dentsu during Q3 2024. The person will closely work with the Expense & Request implementation team members, Corporate Card Team, Travel Team, Market Admins & other stakeholders to ensure the system is fully optimized and updated.

Key Responsibilities:

• Managing requests/tickets related to SAP Concur Expense/Request on Service Now
• Assisting markets on masterdata management (mainly: List import & Employee import)
• Monitoring interfaces between Workday, Concur &D365 (BizTalk & Snaplogic)
• Knowledge on integrations, APIs & Web Services
• Liaising with senior team members to ensure allowances, tax and mileage rates are rightly updated on a timely basis
• Updating business rules to reflect global & local policy changes as & when required
• Working with Deployment team at the time of handover
• Assisting markets during hypercare
• Maintaining internal progress trackers
• Tracking Concur Monthly Releases
• Monitoring & maintain Admin Roles & Cognos Roles
• Maintaining the SAP Concur reporting suite
• Liaising with live markets to create ad hoc Cognos reports as & when required
• Experience in creating Cognos reports, adding prompts, filters, grouping, sorting & scheduling

Skills and Knowledge

• Experience on Global SAP Concur Expense & Request Administration
• Experience on SAP Concur Cognos - Intelligence
• Advanced understanding of the Expense (T&E) lifecycle
• B.Com/M.Com/MBA from reputed institute having Minimum of 2-4 years of experience on SAP Concur application
• 2+ years' experience working with SAP Concur
• Experience working in a support capacity
• Being delivery-focused with a can-do attitude
• Experience working in either Finance or Media industries desirable.
• Analytical and problem-solving skills
• Excellent verbal and written communication skills
• Good organisation and time management skills

Location: Bangalore

Brand: Bcoe

Time Type: Full time

Contract Type: Permanent