Account Manager - Software Testing

M365 People Skills QA Engineer (Vendor)

We are looking for a hands-on QA Engineer (Vendor) to own end-to-end quality across our core applications and services across all of M365.

This role combines manual testing discipline, automation development (Playwright + Selenium), service integration validation, and CI/CD ownership to ensure every release is reliable, accessible, and production ready.

This is an ownership-heavy engineering role, not just test execution. You will proactively prevent issues, improve coverage, and build strong quality signals across development and deployment.

Responsibilities

• Create and maintain test plans and detailed test cases
• Perform functional, regression, and exploratory testing
• Provide regular manual test sign-off ahead of releases
• Validate complex end-to-end user journeys and cross-system flows
• Track, triage, and partner with engineers to resolve defects
• Design, build, and maintain E2E automation suites using Playwright
• Maintain Selenium-based automation for Mac and cross-browser scenarios
• Ensure stability and compatibility across environments
• Build and execute service-to-service and API integration tests
• Detect integration failures early in the development lifecycle
• Ensure safe deployments across distributed systems
• Implement canary tests and synthetic checks
• Define health checks and monitoring signals for production readiness
• Detect regressions proactively post-deployment
• Partner with engineering on quality alerts and reliability practices
• Conduct accessibility validations
• Integrate accessibility checks into automation where possible
• Integrate all test suites into build and release pipelines
• Ensure stable, reliable automated test execution
• Reduce manual effort through automation and tooling
• Monitor and address flaky tests

Required Qualifications

• 3+ years experience in QA / Test Engineering
• Strong experience in manual testing and structured test planning
• Hands-on experience with Playwright (E2E automation) and Selenium (cross-browser/Mac automation)
• Experience testing web applications and APIs
• Experience integrating tests into CI/CD pipelines
• Experience with integration/service-level testing
• Strong debugging and analytical skills
• Ability to work independently with high ownership

Nice to Have

• Monitoring or synthetic/canary strategies
• Accessibility testing knowledge
• Experience with distributed systems/microservices
• Storybook or component testing
• Vendor/embedded team experience