Technical Support Engineer - Hardware - Onsite

Technical Support Engineer (Hardware)

Are you ready to accelerate your potential and make a real difference within life sciences, diagnostics, and biotechnology?

At Beckman Coulter Diagnostics, one of Danaher's 15+ operating companies, our work saves lives—and we're all united by a shared commitment to innovate for tangible impact.

You'll thrive in a culture of belonging where you and your unique viewpoint matter. And by harnessing Danaher's system of continuous improvement, you help turn ideas into impact – innovating at the speed of life.

As a global leader in clinical diagnostics, Beckman Coulter Diagnostics has challenged convention to elevate the diagnostic laboratory's role in improving patient health for more than 90 years. Our diagnostic solutions are used in routine and complex clinical testing, and are used in hospitals, reference and research laboratories, and physician offices around the world. Every hour around the world, more than one million tests are run on Beckman Coulter Diagnostics systems, impacting 1.2 billion patients and more than three million clinicians per year. From uncovering the next clinical breakthrough, to rapid and reliable sample analysis, to more rigorous decision making—we are enabling clinicians to deliver the best possible care to their patients with improved efficiency, clinical confidence, adaptive collaboration, and accelerated intelligence.

Supporting Hematology and Urinalysis systems, the Technical Support Engineer (Hardware) for Beckman Coulter Diagnostics plays a vital role in ensuring the reliable, world-class performance of our medical diagnostic systems used in hospitals across the globe. You will deliver critical technical support to our global field service organization, acting as a key resource for resolving complex hardware escalations, advising on effective issue resolution strategies, and ensuring clear communication with both internal teams and external partners. This role offers the chance to collaborate across functions and solve complex technical challenges.

This position reports to the Senior Manager of Global Product Technical Support, who leads global efforts to support our installed base of products, is part of the Global Product Technical Support department located in Miami, FL, and will be ONSITE five days a week.

NOTE: This is an ONSITE position. Candidates not willing or able to relocate to the Miami, FL area need not apply.

In this role, you will have the opportunity to:

• Resolve complex hardware issues on medical laboratory diagnostic analyzers, providing real-time technical expertise during escalations to keep critical systems running.
• Support new product launches and design improvements, ensuring serviceability and reliability; develop service manuals and procedures used by technicians worldwide.
• Partner with R&D, manufacturing, and field service teams to drive continuous improvement on our products and services.
• Shape service strategies that help engineers fix issues correctly the first time, improving global effectiveness.
• Analyze fielded system performance by performing tracking and trending of service data.

The essential requirements of the job include:

• Bachelor's degree in Biomedical Engineering, Mechanical Engineering, or related technical field with 5+ years of experience.
• Strong foundation in hardware and mechanical systems with a hands-on problem-solving mindset.
• Ability to translate complex technical issues into clear, actionable solutions.

Travel Requirements:

• This position requires up to 25% flying and/or driving travel, which includes overnight stays. Travel will primarily be domestic but may occasionally be international.

It would be a plus if you also possess previous experience in:

• Writing or developing technical documentation.
• Experience working in a regulated industry.
• Exposure to field service or customer support environments.
• Performing root cause analysis and implementing solutions.
• Experience with Hematology and/or Urinalysis systems.

At Beckman Coulter Diagnostics we believe in designing a better, more sustainable workforce. We recognize the benefits of flexible, remote working arrangements for eligible roles and are committed to providing enriching careers, no matter the work arrangement. This position is eligible for a remote work arrangement in which you can work remotely from your home. Additional information about this remote work arrangement will be provided by your interview team. Explore the flexibility and challenge that working for Beckman Coulter Diagnostics can provide.

This job is eligible for bonus/incentive pay.

We offer a comprehensive package of benefits including paid time off, medical/dental/vision insurance, and 401(k) to eligible employees.

Join our winning team today. Together, we'll accelerate the real-life impact of tomorrow's science and technology. We partner with customers across the globe to help them solve their most complex challenges, architecting solutions that bring the power of science to life.