Technical Service Engineer

Technical Service Engineer

Are you ready to accelerate your potential and make a real difference within life sciences, diagnostics and biotechnology?

At Cytiva, one of Danaher's 15+ operating companies, our work saves lives—and we're all united by a shared commitment to innovate for tangible impact.

You'll thrive in a culture of belonging where you and your unique viewpoint matter. And by harnessing Danaher's system of continuous improvement, you help turn ideas into impact – innovating at the speed of life.

Working at Cytiva means being at the forefront of providing new solutions to transform human health. Our incredible customers undertake life-saving activities ranging from fundamental biological research to developing innovative vaccines, new medicines, and cell and gene therapies.

At Cytiva you will be able to continuously improve yourself and us – working on challenges that truly matter with people that care for each other, our customers, and their patients. Take your next step to an altogether life-changing career.

The Technical Service Engineer is responsible for delivering high-quality service support to Cytiva's customers across Australia and New Zealand. This includes performing preventative maintenance, troubleshooting, installation, and qualification of a wide range of Cytiva's laboratory and bioprocessing equipment. The role plays a critical part in ensuring customer satisfaction, equipment uptime, and compliance in GMP environments.

This position reports to the Cytiva ANZ Service Leader and is part of the Equipment Services Team. It is a field-based role working remotely, with access to a local office in Mount Waverley.

What You Will Do:

• Perform installation, qualification (IQOQ), preventative maintenance, troubleshooting, and repair of Cytiva's lab-scale and bioprocessing equipment including AKTA Pure, Go, Avant, Biacore, AKTA Ready, Readyflux, Wave, and Xcellerex systems etc., ensuring compliance with GMP standards.
• Support digital and automation solutions including UNICORN, Figurate, Chronicle, OptiRun Connect, Historian and networking.
• Maintain accurate service documentation including customer service logs, internal records, calibration records, and trunk stock.
• Be part of an open and winning team culture, working closely with teammates and technical experts to continuously grow your technical skillset, while also collaborating with the broader team (incl. sales, product, and customer service) to deliver exceptional service to Cytiva customers.
• Participate in revenue-generating activities such as contract renewals, sales lead generation, and implementation of service programs.
• Travel across ANZ to support customers in both research and GMP manufacturing environments.

Who You Are:

• You have over 4 years of field service experience, or you are an early-career biomedical engineer, automation engineer, mechatronics engineer, electrical engineer/technician, or computer science graduate eager to grow in the life sciences industry.
• You have strong hands-on technical skills, with proven experience in troubleshooting and problem-solving (preferably in field-based roles but not mandatory). You also demonstrate the ability to quickly learn and support a wide range of products.
• You are proficient with computer systems and networking, capable of setting up and troubleshooting software and hardware in customer environments.
• You have a keen attention to detail and a strong interest in working within GMP-regulated environments supporting critical therapeutic drug production.
• You are passionate about the life sciences industry, customer-focused, and thrive both working independently and as a good team player as part of a remote, collaborative team.

Travel, Motor Vehicle Record & Physical/Environment Requirements – Below Requirements Are Essential To This Role:

• Ability to travel – an average of 50% travel across Australia and New Zealand for training and field work, with occasional international travel.
• Ability to lift, move, or carry tools, tool cases, and equipment, and to perform service tasks on both benchtop instruments and large-scale systems (e.g., 2000-litre bioreactors), including tasks that may require bending, kneeling, or working in physically demanding positions (in accordance with EHS guidelines).
• Must hold a valid driver's license with an acceptable driving record.

It Would Be A Plus If You Also Possess Previous Experience In:

• Working in GMP environments or supporting customers in regulated industries.
• Hands-on experience with Cytiva equipment or similar bioprocessing technologies.