Sr Field Service Engineer For North Region

Senior Field Service Engineer

As a global leader in mass spectrometry, SCIEX delivers solutions for precision detection. For over 50 years, SCIEX has been developing groundbreaking technologies and solutions in mass spectrometry and capillary electrophoresis. Our products enable our customers to quickly respond to environmental hazards, better understand biomarkers relevant to disease, improve patient care in the clinic, bring relevant drugs to market faster and keep food healthier and safer. At SCIEX, you'll find a rewarding role that amplifies your impact on the world and helps you realize life's potential.

SCIEX is one of 10 Life Sciences companies of Danaher. Together, we accelerate the discovery, development and delivery of solutions that safeguard and improve human health.

Learn about the Danaher Business System which makes everything possible.

Are you looking to use your knowledge and experience to help develop and meet critical customer demand? The Senior Field Service Engineer should conduct service, repair and/or installation of Mass Spec and HPLC in accordance with maintenance contracts. Diagnoses system failures and determines most cost-effective solution. Escalates complex issues to greater level of technical support or quality reporting system. Responds to customer support calls within an assigned territory.

This position is part of the Service and will be located in Gurgaon. In this role, you will have the opportunity to:

• Maintain and install SCIEX products at both internal and external customer sites, including strategic accounts.
• Conducts maintenance service and/or installation of Capillary Electrophoresis, LC and Mass Spectrometer Instruments at customer site, including electrical and mechanical testing, in accordance with maintenance contracts.
• Responds to customer support calls within an assigned territory.

Core responsibilities include:

• Completes and successfully pass assigned training tasks on assigned products and responsibilities.
• Perform high quality installation, repair and maintenance on mass spec instruments.
• Handles critical calls and being customer centric.

The essential requirements of the job include:

• MSc/BE in Electronics or Instrumentation; Specialization in Analytical Instrumentation
• 10+ years of relevant experience in Lifesciences or related industry
• In-depth understanding of analytical instrumentation in service, specific to mass spectrometry and experience related to Mass Spec and HPLC

Join our winning team today. Together, we'll accelerate the real-life impact of tomorrow's science and technology. We partner with customers across the globe to help them solve their most complex challenges, architecting solutions that bring the power of science to life.