Sr Customer Service Specialist

Sr Customer Service Specialist

Bring more to life.

Are you ready to accelerate your potential and make a real difference within life sciences, diagnostics and biotechnology?

At Pall Corporation, one of Danaher's 15+ operating companies, our work saves lives—and we're all united by a shared commitment to innovate for tangible impact.

You'll thrive in a culture of belonging where you and your unique viewpoint matter. And by harnessing Danaher's system of continuous improvement, you help turn ideas into impact – innovating at the speed of life.

As a global leader in high-tech filtration, separation, and purification, Pall Corporation thrives on helping our customers solve their toughest challenges. Our products serve diverse, global customer needs across a wide range of applications to advance health, safety and environmentally responsible technologies. From airplane engines to hydraulic systems, scotch to smartphones, OLED screens to paper—everyday Pall is there, helping protect critical operating assets, improve product quality, minimize emissions and waste, and safeguard health. For the exponentially curious, Pall is a place where you can thrive and amplify your impact on the world. Find what drives you on a team with a more than 75-year history of discovery, determination, and innovation.

The Sr Customer Service Specialist is responsible and collaborates cross-functionally to achieve high customer satisfaction from order placement to order fulfillment. This may include key account management, order status, returns, e-commerce live chat, and customer engagement. This position provides an opportunity to learn commercial execution and Danaher Business System.

This position reports to the Customer Service Supervisor – SEA and is part of the APAC Customer Service Team. This role will be located in Hsinchu, Taiwan.

In this role, you will have the opportunity to:

• Respond to customer inquiries via email, phone, or online.
• Collaborate across functional teams such as sales, shipping, engineering, etc. to support customer requirements.
• Data entry and management of order information, customer complaints, and returns with proactive communication and management of key strategic customer accounts.
• Ensure order compliance with company policy and external and/or legal requirements and also will be a primary liaison for customer communication of company and/or product changes.
• Engage in continuous improvement mindset and be a proactive problem solver.

The essential requirements of the job include:

• Min 2 years of relevant experience in customer service or customer facing role.
• Excellent written and verbal communication skills.
• SAP or equivalent systems experience in Order to Cash, and a proficient in Microsoft Office and computer usage.
• Knowledge of Consignment stock handling (vendor managed stock) and advanced understanding of INCO terms.
• Digital capabilities / eCommerce handling experience

It would be a plus if you also possess previous experience in:

• Driven to deliver excellent customer satisfaction.
• Ability to solve customer problems and inquiries in a high demand, fast-paced, multi-tasking environment.
• College degree or college coursework

Pall Corporation, a Danaher operating company, offers a broad array of comprehensive, competitive benefit programs that add value to our lives. Whether it's a health care program or paid time off, our programs contribute to life beyond the job. Check out our benefits at Danaher Benefits Info.

Join our winning team today. Together, we'll accelerate the real-life impact of tomorrow's science and technology. We partner with customers across the globe to help them solve their most complex challenges, architecting solutions that bring the power of science to life.

For more information, visit www.danaher.com.