Sr. Customer Service Rep.

Sr. Customer Service Rep

Are you ready to accelerate your potential and make a real difference within life sciences, diagnostics and biotechnology?

At Beckman Coulter Diagnostics, one of Danaher's 15+ operating companies, our work saves lives—and we're all united by a shared commitment to innovate for tangible impact.

You'll thrive in a culture of belonging where you and your unique viewpoint matter. And by harnessing Danaher's system of continuous improvement, you help turn ideas into impact – innovating at the speed of life.

As a global leader in clinical diagnostics, Beckman Coulter Diagnostics has challenged convention to elevate the diagnostic laboratory's role in improving patient health for more than 90 years. Our diagnostic solutions are used in routine and complex clinical testing, and are used in hospitals, reference and research laboratories, and physician offices around the world. Every hour around the world, more than one million tests are run on Beckman Coulter Diagnostics systems, impacting 1.2 billion patients and more than three million clinicians per year. From uncovering the next clinical breakthrough, to rapid and reliable sample analysis, to more rigorous decision making—we are enabling clinicians to deliver the best possible care to their patients with improved efficiency, clinical confidence, adaptive collaboration, and accelerated intelligence.

The Sr. Customer Service Rep. is responsible for order processing and related administrative activities. The role includes managing customer interactions via phone and email to address inquiries, process sales orders, document complaints, and resolve service issues such as shipment, billing, warranty, and basic product questions. Additional responsibilities involve coordinating with internal teams, preparing reports using office software, and potentially delivering in-house training on non-technical topics.

You will join our Customer Support Team, reporting directly to the CAS Manager, and play a key role in delivering exceptional service that supports the growth of Beckman Coulter Diagnostics. This position is based on-site in Da'an District, Taipei. If you are passionate about making an impact, thrive in a collaborative team environment, and are eager to contribute to a world-class diagnostic solutions provider, we invite you to read on.

In this role, you will have the opportunity to:

• Respond to customer inquiries and complaints, process transactions (orders, returns, exchanges), and ensure smooth handling of import/export operations in compliance with policies and regulations.
• Collaborate with cross-functional teams to resolve customer issues, analyze recurring problems, and provide data-driven insights and recommendations to enhance processes, products, and the overall customer experience.
• Communicate complex information clearly with both internal and external stakeholders, while building knowledge of the medical diagnostics industry to better address customer needs.

The essential requirements of the job include:

• Minimum of 3 years of experience in SAP or ERP or Oracle order management.
• Proficiency in Word, PowerPoint, and especially in Excel.
• Good in English writing, reading, speaking, and listening for effective communication.

It would be a plus if you also possess previous experience in:

• Experience working in a fast-paced startup environment, can quickly learn new things and active self-development on work-related skills.
• A portfolio demonstrating data analysis, creative problem-solving, or innovative solutions.

Danaher is committed to a diverse and inclusive culture where everyone feels they belong, and all voices are heard. We believe in our associates and the unique perspectives they bring to every challenge, which is why we'll empower you to push the boundaries of what's possible.