Service Manager - ANZ

Service Manager, ANZ

Are you ready to accelerate your potential and make a real difference within life sciences, diagnostics and biotechnology?

At Leica Biosystems, one of Danaher's 15+ operating companies, our work saves lives—and we're all united by a shared commitment to innovate for tangible impact.

You'll thrive in a culture of belonging where you and your unique viewpoint matter. And by harnessing Danaher's system of continuous improvement, you help turn ideas into impact – innovating at the speed of life.

At Leica Biosystems, we're not just shaping the future of cancer diagnostics — we're transforming lives. Our mission of "Advancing Cancer Diagnostics, Improving Lives" is the driving force behind everything we do. As a global leader with the most comprehensive portfolio spanning from biopsy to diagnosis, we empower clinicians with innovative, reliable solutions so they can give patients timely, accurate answers when they need them most. When you join Leica Biosystems, you're not just taking a job; you're becoming part of a passionate team that knows every moment matters when it comes to cancer. You'll help develop diagnostic solutions that turn anxiety into answers, and aid the acceleration of next-generation, life-changing therapies. Surrounded by a diverse and collaborative global community, you'll be inspired each day to stretch, grow, and make an impact.

The Service Manager, ANZ is responsible for leading a diverse team to drive execution of service strategy, enhance customer satisfaction and support the growth of the ANZ business.

Location: This position reports to the General Manager and is part of the ANZ Management team located in Mount Waverley, Melbourne and will be on-site.

In this role, you will have the opportunity to:

• Define and execute the ANZ service strategy, translating it into actionable daily tactics that drive performance and customer satisfaction.
• Deliver operational service excellence, achieving revenue growth, profitability, and key service metrics.
• Lead, coach, and mentor a hybrid team of field and back-office associates, fostering engagement, accountability, and professional development.
• Champion business improvement initiatives and continuous process optimisation through the Danaher Business System (DBS).
• Build and maintain strong relationships with key customers, ensuring exceptional service delivery and long-term partnership.
• Manage budgets, service contracts, and inventory to maximise efficiency and uptime across the ANZ install base.
• Collaborate cross-functionally with Commercial, Marketing, and Customer Service teams to align on goals and share customer insights.
• Drive compliance with corporate policies, EH&S standards, and regional operational procedures.
• Support tender and quotation processes, and manage external service provider agreements as required.
• Represent the Service function as part of the ANZ Management Team, contributing to regional and APAC strategic projects.

The essential requirements of the job include:

• Degree in Electronics / Instrumentation / Biomedical Engineering/computer Engineering or equivalent or Diploma in Engineering in Electronics/Biomedical
• 8-10 years' experience in health care / biomedical /handling Medical Devices in clinical and or research markets and managing a Field Service Engineering team
• Knowledge in computer operating systems and related software like PPT, Word, Excel, Lotus Notes, SAP preferred
• Work experience with Cross functional teams like customer care, logistics, finance and HR

Travel, Motor Vehicle Record & Physical/Environment Requirements: if applicable for role

• Ability to travel – 15-20 % travel local, interstate and international
• Must have a valid driver's license with an acceptable driving record

It would be a plus if you also possess previous experience in:

• Working with Medical Devices

Join our winning team today. Together, we'll accelerate the real-life impact of tomorrow's science and technology. We partner with customers across the globe to help them solve their most complex challenges, architecting solutions that bring the power of science to life.