Service Administration Coordinator - Disable Employee Protected Categories L. 68/99

Customer Technical Support Role

At first glance, you'll see that for more than 80 years we've been dedicated to advancing and optimizing the laboratory to move science and healthcare forward. Join a team where you can be heard, be supported, and always be yourself. We're building a culture that celebrates backgrounds, experiences, and perspectives of all our associates. Look again and you'll see we are invested in you, providing the opportunity to build a meaningful career, be creative, and try new things with the support you need to be successful.

Beckman Coulter Diagnostics is proud to work alongside a community of six fellow Diagnostics Companies at Danaher. Together, we're working at the pace of change to improve patient lives with diagnostic tools that address the world's biggest health challenges.

The Service Administration for Beckman Coulter Diagnostics is responsible managing service schedules and billings, coordinating with technicians and customers, maintaining accurate service records, and processing service-related documentation.

This position is part of the Customer Care Organization located in Cassina De' Pecchi, Milan and will be fully onsite. At Beckman Coulter, our vision is to relentlessly reimagine healthcare, one diagnosis at a time.

You will be part of the Customer Technical Support team and report to the Customer Technical Support Manager responsible for overseeing and managing the technical call center and dispatching operations, ensuring efficient and effective communication between our technical support team and customers. If you thrive in a supporting role and want to work to build a world-class customer care organization—read on.

In this role, you will have the opportunity to:

• Provide administrative support to the service team, including managing emails, phone calls, quotes, billing and system data maintenance
• Build and maintain strong relationships with customers by providing exceptional service and follow-up
• Assisting in resolving service-related issues, escalating complex problems to appropriate personnel, and following up to ensure resolution

The essential requirements of the job include:

• High school diploma or equivalent required
• Excellent verbal and written communication skills to interact effectively with customers, technicians, and internal staff
• Strong focus on providing high-quality customer service and resolving issues courteously and efficiently.
• At least 45% of reduced work capacity certified by competent authorities

Travel, Motor Vehicle Record & Physical/Environment Requirements:

• Ability to travel 5% travel, overnight, within territory or locations

It would be a plus if you also possess previous experience in:

• Experience in the healthcare industry
• Ability to speak more than one European language

Join our winning team today. Together, we'll accelerate the real-life impact of tomorrow's science and technology. We partner with customers across the globe to help them solve their most complex challenges, architecting solutions that bring the power of science to life.