Senior Field Service Engineer - new England - Remote

Senior Field Service Engineer

Are you ready to accelerate your potential and make a real difference within life sciences, diagnostics and biotechnology? At Leica Microsystems, we have been shaping the future for over 175 years with groundbreaking optical and digital solutions. With a culture rooted in customer focus, innovation, and teamwork, we lead the market in microscopy, imaging, and analysis, unveiling the invisible and empowering our customers to build a better, healthier world.

Joining Leica Microsystems means contributing to scientific discoveries and supporting surgeons in making critical decisions. Our advanced microscopes and AI-based image analysis solutions enable users to gain profound insights into development and engineering challenges. Here, you will work on meaningful projects alongside passionate colleagues, driving progress and pushing the boundaries of what's possible.

The Senior Field Service Engineer is responsible for customer satisfaction in all aspects of the job. Increased throughput, decreased downtime, regular Preventive Maintenance, regular upgrades as deemed by Leica Microsystems technical staff. A clear advocate for the customer (internal and external) and a steward for the company.

In this role, you will have the opportunity to:

• The essential requirements of the job include associate's degree in mechanical, electrical, biological science or military equivalent.
• 1 year of computer literate (Microsoft Office Suite, Windows base networking) as well as Good Documentation Practices (GDP).
• Minimum 5 years of troubleshooting skills and ability to use documentation for the purposes of troubleshooting.

Travel, Motor Vehicle Record & Physical/Environment Requirements: if applicable for role:

• Local travel is required for this role daily. Ability to travel overnight 40‐50% of the time.
• Territory includes all New England, upstate New York.
• A valid passport or equivalent for travel into Europe
• Ability to lift 50 pounds

It would be a plus if you also possess previous experience in:

• 2 + years of prior field service experience in related field is preferred or military equivalent.
• Bachelor's degree in science discipline or type of engineering degree.
• Inventory Management, including but not limited to cycle counts updating car stock and returning aging inventory.

Join our winning team today. Together, we'll accelerate the real-life impact of tomorrow's science and technology. We partner with customers across the globe to help them solve their most complex challenges, architecting solutions that bring the power of science to life.