IT Help Desk Support - Intern

ITCS Intern

At Cepheid, we are passionate about improving health care through fast, accurate diagnostic testing. Our mission drives us, every moment of every day, as we develop scalable, groundbreaking solutions to solve the world's most complex health challenges. Our associates are involved in every stage of molecular diagnostics, from ideation to development and delivery of testing advancements that improve patient outcomes across a range of settings. As a member of our team, you can make an immediate, measurable impact on a global scale, within an environment that fosters career growth and development.

Cepheid is proud to work alongside a community of six fellow Danaher Diagnostics companies. Together, we're working at the pace of change on diagnostic tools that address the world's biggest health challenges, driven by knowing that behind every test there is a patient waiting.

The ITCS Intern supports the delivery of high-quality end-user IT services at the site. The role focuses on assisting with the support and management of laptops, mobile devices, conference room technology, and other client-facing IT services. The Intern contributes to a smooth and reliable technology experience for users, supports continuous improvement initiatives, and assists with troubleshooting and resolving technical issues under guidance from the team.

This position is part of the IT Team and will be located in Solna, Stockholm, Sweden. At Cepheid, our vision is to be the leading provider of seamlessly connected diagnostic solutions.

Please note that this is a 3-month unpaid intern position.

In this role, you will have the opportunity to:

• Provide support via telephone; remotely manages client machines located throughout various locations including associate cubicles, clean room labs, manufacturing line and remote sales and service teams
• Visit associate at cube-side for hands-on support, as needed
• Administering network accounts - password resets and unlocking accounts
• Build and deploy new hire computers/upgrades and RMA/warranty repairs
• Unpacking pallets/boxes of desktop and laptop computers in large quantities
• Imaging a variety of machines including Windows 11, Mac OS
• Provide Windows account maintenance using Microsoft Active Directory
• Provide support for telephony, including desk phones and mobile devices
• Application support, including general account creation, password resets, installation and general troubleshooting
• Routinely screen work orders and distribute to appropriate subject matter experts
• Communicate with end-users regarding support ticket status and follow up to assess customer satisfaction level

The essential requirements of the job include:

• Excellent verbal and written communication skills
• Be able to provide user-friendly support and instruction to computer users
• Maintain strict confidentiality and respect for ensuring network security
• Ability to learn new technical skills and quickly adjust to fast-changing priorities and deadlines

Cepheid, a Danaher operating company, offers a broad array of comprehensive, competitive benefit programs that add value to our lives. Whether it's a health care program or paid time off, our programs contribute to life beyond the job.

Join our winning team today. Together, we'll accelerate the real-life impact of tomorrow's science and technology. We partner with customers across the globe to help them solve their most complex challenges, architecting solutions that bring the power of science to life.