Integration Support Analyst, Customer Integration

Integration Support Analyst, Customer Integration

Are you ready to accelerate your potential and make a real difference within life sciences, diagnostics, and biotechnology? At Pall Corporation, one of Danaher's 15+ operating companies, our work saves lives—and we're all united by a shared commitment to innovate for tangible impact. You'll thrive in a culture of belonging where you and your unique viewpoint matter. And by harnessing Danaher's system of continuous improvement, you help turn ideas into impact – innovating at the speed of life.

As a global leader in high-tech filtration, separation, and purification, Pall Corporation thrives on helping our customers solve their toughest challenges. Our products serve diverse, global customer needs across a wide range of applications to advance health, safety, and environmentally responsible technologies. From airplane engines to hydraulic systems, scotch to smartphones, OLED screens to paper—everyday Pall is there, helping protect critical operating assets, improve product quality, minimize emissions and waste, and safeguard health. For the exponentially curious, Pall is a place where you can thrive and amplify your impact on the world. Find what drives you on a team with a more than 75-year history of discovery, determination, and innovation.

Learn about the Danaher Business System which makes everything possible.

Role Overview

The Integration Support Analyst, Customer Integration is responsible for providing production support for enterprise integration platforms, with a focus on Boomi and SAP Cloud Platform Integration (CPI). This role ensures the stability, performance, and continuous improvement of integration solutions across business systems. The analyst will leverage 7–8 years of experience in integration support within healthcare, digital, and manufacturing environments to troubleshoot issues, optimize processes, and maintain seamless connectivity between applications.

This position reports to the Digital Operations, Marketing located in Pall Corporation Pvt Ltd, Pune and will be an on-site role.

Key Responsibilities

• Monitor and support Boomi and SAP CPI integrations in production environments, ensuring timely resolution of incidents and service requests.
• Lead incident management activities, including triage, impact assessment, communication, and coordination of resolution efforts across technical and business teams.
• Perform root cause analysis and implement corrective actions to prevent recurrence of issues.
• Maintain incident logs, RCA documentation, and post-incident review reports in alignment with ITIL practices.
• Collaborate with cross-functional teams including business users, developers, and infrastructure teams to troubleshoot and resolve integration issues.
• Maintain documentation for support procedures, known errors, and configuration changes.
• Participate in change management processes, including impact analysis, testing, and deployment of enhancements.
• Ensure compliance with regulatory and security standards, especially in healthcare and manufacturing domains.
• Provide on-call support as part of a rotational schedule and respond to high-priority incidents promptly.
• Continuously improve monitoring, alerting, and automation of support tasks.

Essential Requirements

• Bachelor's degree in Computer Science, Information Technology, or related field.
• 7–8 years of hands-on experience in production support for Boomi and SAP CPI integrations.
• Proven experience in healthcare, digital, and manufacturing industries.
• Strong understanding of integration patterns, error handling, and performance tuning.
• Familiarity with SAP systems (ECC or S/4HANA) and Intershop and Salesforce for integration.
• Experience with ticketing systems (e.g., ServiceNow, Zoho) and ITIL-based support practices.
• Excellent communication and collaboration skills.
• Ability to work independently and manage multiple priorities in a fast-paced environment.

It would be a plus if you also possess previous experience in: Boomi Professional Developer Certification or SAP CPI Certification. Experience with API management, EDI, and cloud platforms (AWS, Azure). Knowledge of data privacy and compliance standards.

Pall Corporation, a Danaher operating company, offers a broad array of comprehensive, competitive benefit programs that add value to our lives. Whether it's a health care program or paid time off, our programs contribute to life beyond the job. Check out our benefits at Danaher Benefits Info.

At Pall we believe in designing a better, more sustainable workforce. We recognize the benefits of flexible, remote working arrangements for eligible roles and are committed to providing enriching careers, no matter the work arrangement. This position is eligible for a remote work arrangement in which you can work remotely from your home. Additional information about this remote work arrangement will be provided by your interview team. Explore the flexibility and challenge that working for Pall can provide.

Join our winning team today. Together, we'll accelerate the real-life impact of tomorrow's science and technology. We partner with customers across the globe to help them solve their most complex challenges, architecting solutions that bring the power of science to life.