Field Service Engineer Cochin

Field Service Engineer

Are you ready to accelerate your potential and make a real difference within life sciences, diagnostics and biotechnology?

At Beckman Coulter Life Sciences, one of Danaher's 15+ operating companies, our work saves lives—and we're all united by a shared commitment to innovate for tangible impact.

You'll thrive in a culture of belonging where you and your unique viewpoint matter. And by harnessing Danaher's system of continuous improvement, you help turn ideas into impact – innovating at the speed of life.

At Beckman Coulter Life Sciences, we know time is the most critical facet in the laboratory today: time to get life-saving therapies to patients faster; reclaiming time by automating tedious manual workflows; and saving time spent addressing erroneous or complex results.

We are partners in time and accelerate answers to critical questions through the power of automation. We develop innovations for scientists by scientists, with many of our 3,300+ global colleagues coming from the laboratory.

It's all part of our time-tested approach to bringing meaningful innovations at the speed of life since 1935. And we're just beginning. Working together, let's put our time and talents together to advance human health for tomorrow.

The Field Service Engineer is responsible for being the first touch point for the customer and serves as our most important brand ambassador. The FSE has all the requisite knowledge of the product that includes the theory, hardware, features, and its application. FSE should be capable of demonstrating the features and ensure that the customer is able to make optimal use of the capability of the equipment while also ensuring all other service parameters such as response time and repair time are meeting customers' expectations.

FSE also owns the responsibility of providing installation, warranty, and post warranty services and convert the unit from warranty to service contract immediately on expiry of the warranty period. FSE also ensures on-time renewal of service contracts.

This position reports to the Regional Service Manager and is part of the Beckman Coulter Life Science located in Cochin and will be an on-site role.

In this role, you will have the opportunity to:

• Field Service
  • Adhere to repair time and response time requirement
  • Provide installation, breakdown repair, Modifications, and Preventive Maintenance services
  • Adhere to all service documentation guidelines
  • Comply to Service SOP and guidelines
• Service Business
  • On time Warranty conversion
  • On time Contract renewal
  • Quote to Cash process for Time and material Jobs
• Support Service campaigns and special initiatives

The required qualifications for the job include:

• Degree or equivalent in Engineering (E&C, E&E, I&E etc)
• Min 3 years' experience in the same capacity in a MNC environment

It would be a plus if you also possess previous experience in:

• Knowledge of lab exposure or experience
• Knowledge of documentation
• Excellent verbal/written communication skills and leadership

Beckman Coulter Life Sciences, a Danaher operating company, offers a broad array of comprehensive, competitive benefit programs that add value to our lives. Whether it's a health care program or paid time off, our programs contribute to life beyond the job.

This job is also eligible for bonus/incentive pay.

Note: No amount of pay is considered to be wages or compensation until such amount is earned, vested, and determinable. The amount and availability of any bonus, commission, benefits, or any other form of compensation and benefits that are allocable to a particular employee remains in the Company's sole discretion unless and until paid and may be modified at the Company's sole discretion, consistent with the law.

Join our winning team today. Together, we'll accelerate the real-life impact of tomorrow's science and technology. We partner with customers across the globe to help them solve their most complex challenges, architecting solutions that bring the power of science to life.