Field Service Director, North America - Remote Eligible

Field Service Director, North America

Are you ready to accelerate your potential and make a real difference within life sciences, diagnostics and biotechnology?

At Molecular Devices, one of Danaher's 15+ operating companies, our work saves lives—and we're all united by a shared commitment to innovate for tangible impact.

You'll thrive in a culture of belonging where you and your unique viewpoint matter. And by harnessing Danaher's system of continuous improvement, you help turn ideas into impact – innovating at the speed of life.

Join Molecular Devices and help drive scientific discovery for life science customers in academia, biotech, pharma, and government. Our automated and AI-enabled technology empowers researchers to tackle complex questions and gain deep insights, accelerating the development of safer, more effective therapeutics. As part of our team—rooted in collaboration, authenticity, and innovation—you'll ultimately contribute to groundbreaking science that enhances lives globally and shapes a healthier future for all.

The Field Service Director, North America is responsible for leading a diverse team focused on consistently growing our revenue, delighting customers, continually improving our business processes, and enabling team members to achieve performance and career goals. The Director of NA Service leads a cross functional team of sales, service, and applications scientists with a total population of 45 associates and revenue responsibility over $75M. This role requires a high level of collaboration with other functional groups, including Sales, Operations, Finance, and Human Resources. An integral part of this role is the ability to balance strategy and tactical execution by fostering creativity and innovation directed towards improving Molecular Devices' service team's performance, engagement, and core growth.

This position reports to the Vice President, Global Service, is part of the Global Service team and will be fully REMOTE.

In this role, you will have the opportunity to:

• Develop and execute service strategies to drive core growth of service revenue, improve service delivery, and drive customer loyalty through strong post sale support.
• Lead, improve, and sustain key service processes including but not limited to: Daily management, Service revenue, Quality, Inventory management, Team member onboarding, etc.
• Display leadership by setting clear expectations, providing direction and coaching to ensure strong performance and achievement of revenue and profit targets. Drive quality and productivity by implementing standardized work processes and establishing supporting metrics.
• Leverage data analysis tools and commercial operations partners to obtain business insights that support accurate forecasting, revenue achievement, and team member performance optimization.
• Collaborate with cross departmental business partners to support improvement across all Molecular Devices core value drivers (core growth, working capital turns, inventory turns, associate retention, etc.).
• Utilize and promote Danaher Business System tools to facilitate process improvements, associate enablement, and collaborative problem solving to consistently satisfy customers.
• Champion engagement to build organizational and associate capabilities; develop future leaders, and build a bench with diverse talent.

The essential requirements of the job include:

• Bachelor's degree or higher, in an engineering, life sciences, or related discipline
• 10+ years of experience in field service or similar support roles with at least 5 years of management experience directly managing associates in the life science or diagnostics industry for an organization with a sales and service portfolio.
• 3+ years' experience with lean business / continuous improvement tools. Ideally, having recognized certification for daily management, problem solving or funnel management tools.
• Adept at organizing, analyzing and compiling data into cohesive reports and presentations utilizing Microsoft applications, Salesforce.com, Power BI, ServiceMax, Oracle.
• Demonstrated high business acumen, with a strong ability to align operational execution with strategic goals, drive customer satisfaction, and contribute to revenue growth.

Travel Requirements:

• This position requires up to 60% flying and/or driving travel, which will include overnight stays. Travel will primarily be domestic but may occasionally be international.

It would be a plus if you also possess previous experience in:

• Directly monitoring team leading performance metrics and champion change for success.
• Forecasting service revenue performance and leading a team to achieve said forecast.
• Taking personal responsibility for own performance and professional development and be a role model for company core values.

Molecular Devices, a Danaher operating company, offers a broad array of comprehensive, competitive benefit programs that add value to our lives. Whether it's a health care program or paid time off, our programs contribute to life beyond the job. Check out our benefits at Danaher Benefits Info.

At Molecular Devices we believe in designing a better, more sustainable workforce. We recognize the benefits of flexible, remote working arrangements for eligible roles and are committed to providing enriching careers, no matter the work arrangement. This position is eligible for a remote work arrangement in which you can work remotely from your home. Additional information about this remote work arrangement will be provided by your interview team. Explore the flexibility and challenge that working for Molecular Devices can provide.

The annual salary range for this role is $180,000.00-$210,000.00. This range may be modified in the future.

This job is also eligible for bonus/incentive pay.

We offer comprehensive package of benefits including paid time off, medical/dental/vision insurance and 401(k) to eligible employees.

Danaher Corporation and all Danaher Companies are committed to equal opportunity regardless of race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity, or other characteristics protected by law.