Field Service And Applications Specialist - Mpika Based (molecular Diagnosis)

Field Service & Applications Specialist – Mpika, Zambia

At Cepheid, a Danaher company, we are committed to advancing human health through innovative molecular diagnostics. Our solutions provide fast, accurate, and actionable results that save lives. As part of the Danaher Diagnostics platform, you will join a global community driven by innovation, collaboration, and the Danaher Business System (DBS)—helping you grow while making a lasting impact in healthcare.

Position Summary

The Field Service & Applications Specialist provides in-field technical and applications support to Cepheid customers in Zambia. This includes installation, training, troubleshooting, system integration, and customer engagement—with a strong emphasis on ensuring high customer satisfaction and expanding Cepheid's diagnostic footprint.

This role is field-based in Mpika, Zambia, requiring up to 80% of time spent on-site with customers.

Key Responsibilities

Technical & Service

• Provide on-site installation, maintenance, and troubleshooting of Cepheid systems.
• Support laboratories during system integration, workflow optimization, validation, and accreditation.
• Deliver effective training on instruments, software, reagents, and connectivity solutions.
• Record all activities (installations, trainings, service visits, follow-up) in SFDC; share market intelligence with leadership.
• Perform proactive preventive maintenance, modifications, repairs, and de-installations.
• Manage spare parts inventory, including car stock.
• Build and maintain strong customer relationships to ensure long-term satisfaction.
• Collaborate with internal teams to resolve escalations and provide corrective actions.

Commercial Support

• Partner with Sales Representatives to design and execute account strategies to accelerate business growth.
• Generate demand by supporting testing on the installed base and identifying new assay opportunities.
• Assist HBDC sales teams with pre- and post-sales technical activities within Zambia and across Southern Africa.
• Conduct technical demonstrations, product presentations, and workshops to increase adoption.

Training

• Complete all required training assignments on time.
• Deliver customer and staff training programs consistently.
• Share technical insights and best practices with colleagues.

Qualifications & Experience

• Education
  • Bachelor's degree with 5+ years of experience, OR
  • Diploma in Engineering or Biology with significant diagnostics experience.
  • Molecular Biology background is a strong advantage.
• Experience
  • Minimum of 3 years as a Medical Technologist in the diagnostic market.
  • Hands-on experience with lab automation, LIS/connectivity, molecular diagnostics, and microbiology techniques.
  • Strong background in technical support and customer training in clinical diagnostics.
  • Experience engaging with KOLs in Zambia and generating commercial leads.
  • Experience in Africa is an advantage.

Skills & Competencies

• Excellent customer service and relationship-building skills.
• Strong presentation and communication abilities (one-on-one and group).
• Goal-oriented, self-motivated, and calm under pressure.
• Solid problem-solving, organizational, and networking skills.
• Ability to work both independently and collaboratively in a team.
• Proficiency in Microsoft Office, Outlook, and CRM/ERP systems (Salesforce preferred).
• Strong time management, cultural sensitivity, and adherence to compliance standards.

Other Requirements

• Willingness to spend 80% of time on-site with customers.
• Valid motor vehicle license.
• Travel within Zambia, with some regional and occasional global travel.
• Flexibility to work after hours and weekends when required.
• Comfortable working in laboratory environments with moderate-to-loud noise levels.

Why Cepheid | Danaher?

When you join Cepheid, you become part of the Danaher family of companies—a global leader in diagnostics and life sciences. Here, you'll thrive in a culture of continuous improvement, integrity, and innovation, while making a direct impact on healthcare outcomes worldwide.

At Cepheid, your talent saves lives.

Join our winning team today. Together, we'll accelerate the real-life impact of tomorrow's science and technology. We partner with customers across the globe to help them solve their most complex challenges, architecting solutions that bring the power of science to life.