Field Service And Applications Specialist - Lusaka (molecular Diagnosis)

Field Service & Applications Specialist – Lusaka, Zambia

At Cepheid, a Danaher company, we are committed to improving human health through innovative molecular diagnostics. Our solutions deliver fast, accurate, and actionable results that save lives every day. As part of the Danaher Diagnostics platform, you will have the opportunity to grow your career, make a global impact, and be part of a culture driven by the Danaher Business System (DBS).

Position Summary

The Field Service & Applications Specialist will provide in-field technical and applications support for Cepheid customers in Zambia. This role focuses on system installation, training, integration, troubleshooting, and customer support, with a strong emphasis on expanding the user base of diagnostic products and ensuring superior customer satisfaction.

This is a field-based role in Lusaka, Zambia, requiring up to 80% on-site presence with customers.

Key Responsibilities

Technical & Service

• Install, maintain, and troubleshoot Cepheid systems on customer sites.
• Support laboratories with instrument integration, workflow optimization, validation, and accreditation.
• Deliver training on systems, software, reagents, and connectivity.
• Record all activities (installations, training, customer support, follow-up) in SFDC and provide market intelligence reports.
• Conduct proactive preventive maintenance, modifications, repairs, and installations/de-installations.
• Manage spare parts stock and car inventory for efficient field operations.
• Build strong customer relationships and ensure high satisfaction through a proactive, solutions-focused approach.
• Collaborate with internal teams to resolve escalations and provide effective corrective actions.

Commercial Support

• Partner with Sales Representatives to develop account strategies and accelerate Cepheid's growth.
• Engage with stakeholders to generate testing demand, identify new assay opportunities, and support fast adoption.
• Assist HBDC sales teams with pre- and post-sales technical activities within Zambia and across Southern Africa.
• Conduct technical presentations, demonstrations, and workshops to promote Cepheid products.

Training Responsibilities

• Complete all assigned training on time.
• Ensure customer training is delivered effectively and consistently.
• Share technical insights and best practices with colleagues to support continuous improvement.

Qualifications & Experience

• Education:

  • Bachelor's degree with 5+ years of experience, or
  • Diploma in Engineering or Biology with relevant diagnostic experience.
  • Molecular Biology background preferred.

• Experience:

  • Minimum 3 years as a Medical Technologist in the diagnostic market.
  • Hands-on experience with lab automation systems, LIS/connectivity, molecular diagnostics, and microbiology techniques.
  • Proven technical support and training experience in clinical diagnostics.
  • Experience working with KOLs and customer engagement within Zambia.
  • Strong track record of achieving measurable results.
  • Previous experience in Africa is an advantage.

Skills & Competencies

• Strong customer orientation and relationship management.
• Excellent technical presentation and communication skills.
• Self-motivated, goal-oriented, and calm under pressure.
• Strong problem-solving, organizational, and networking skills.
• Team player with the ability to work independently.
• Proficiency in Microsoft Office, Outlook, and CRM/ERP systems (Salesforce preferred).
• Strong time management, cultural sensitivity, and adherence to compliance standards.

Other Requirements

• Valid driver's license.
• Willingness to travel extensively within Zambia and occasionally across Southern Africa and globally.
• Flexibility to work after hours and weekends as needed.
• Ability to work in laboratory environments, with moderate-to-loud noise levels.

Why Cepheid | Danaher?

When you join Cepheid, you become part of the Danaher family of companies—a global leader in diagnostics and life sciences. You'll thrive in a culture of innovation, continuous improvement, and integrity, while making a direct impact on healthcare outcomes worldwide.

At Cepheid, your talent saves lives.

Join our winning team today. Together, we'll accelerate the real-life impact of tomorrow's science and technology. We partner with customers across the globe to help them solve their most complex challenges, architecting solutions that bring the power of science to life.