Field Service And Applications Specialist - Ndola (molecular Diagnosis)

Field Service & Applications Specialist – Ndola, Zambia

Cepheid, a Danaher company, is committed to improving human health through innovative molecular diagnostic solutions. Our systems provide fast, accurate, and actionable results that save lives every day. As part of the Danaher Diagnostics platform, you will be empowered to grow, develop, and make a global impact within a culture driven by the Danaher Business System (DBS).

Position Summary

The Field Service & Applications Specialist will deliver in-field technical and applications support to Cepheid customers in Zambia. The role covers system installation, training, integration, troubleshooting, and customer care, with a strong emphasis on building customer relationships and supporting business growth in Southern Africa.

This is a field-based role in Ndola, Zambia, requiring up to 80% on-site presence with customers.

Key Responsibilities

Technical & Service

• Install, maintain, and troubleshoot Cepheid systems on customer sites.
• Support laboratories with system integration, workflow optimization, evaluation, and validation processes.
• Provide customer training on instruments, software, reagents, and connectivity solutions.
• Document activities in SFDC, ensuring compliance with complaint-handling and reporting standards.
• Conduct preventive maintenance, repairs, installations, and de-installations in a timely and cost-effective manner.
• Manage spare parts inventory and car stock to ensure smooth field service operations.
• Build and maintain excellent customer relationships, driving high levels of satisfaction and loyalty.

Applications & Commercial Support

• Partner with Sales to develop and execute account strategies to accelerate adoption of Cepheid solutions.
• Support demand generation, new assay adoption, and test menu expansion.
• Conduct technical presentations, demonstrations, and workshops for customers and stakeholders.
• Provide market intelligence and customer insights to commercial and product teams.

Training & Knowledge Transfer

• Deliver effective customer and staff training programs.
• Stay current with new product launches, assays, and connectivity updates.
• Share best practices, field learnings, and customer insights across the regional team.

Qualifications & Experience

• Education: Bachelor's degree in Biology, Engineering, or related field. Diploma with strong diagnostic experience considered. Molecular Biology expertise preferred.
• Experience: At least 3 years as a Medical Technologist with strong experience in diagnostics or laboratory settings. Hands-on experience with lab automation, molecular diagnostics, microbiology techniques, and LIS/connectivity systems. Proven experience in field service, technical support, and applications training for clinical diagnostics. Experience engaging with key opinion leaders (KOLs) and driving lead generation. Familiarity with healthcare and diagnostics in Africa is an advantage.

Skills & Competencies

• Strong customer orientation and relationship-building skills.
• Excellent technical presentation, troubleshooting, and training abilities.
• Goal-oriented, results-driven, with strong initiative.
• Effective problem-solving, communication, and organizational skills.
• Proficiency in Microsoft Office, Salesforce, and ERP/CRM systems.
• Fluency in English; knowledge of local Zambian languages is desirable.

Other Requirements

• Valid driver's license.
• Willingness to travel extensively within Zambia and occasionally within Southern Africa.
• Flexibility to work after hours and weekends as needed.

Why Cepheid | Danaher?

By joining Cepheid, you will be part of the Danaher family of companies—a global leader in diagnostics and life sciences. You will be supported by a culture of continuous improvement, empowered by the Danaher Business System, and inspired to grow your career while improving healthcare outcomes.

At Cepheid, your talent saves lives.

Join our winning team today. Together, we'll accelerate the real-life impact of tomorrow's science and technology. We partner with customers across the globe to help them solve their most complex challenges, architecting solutions that bring the power of science to life.