Field Service And Applications Specialist - Blantyre (molecular Diagnosis)

Field Service & Applications Specialist – Blantyre, Malawi

At Cepheid, a Danaher company, we are dedicated to improving human health through innovative molecular diagnostic solutions. Our systems deliver fast, accurate, and actionable results that save lives every day. As part of the Danaher Diagnostics platform, you will have the opportunity to grow your career in a culture shaped by the Danaher Business System (DBS), while making a lasting impact in healthcare.

The Field Service & Applications Specialist provides in-field technical and applications support for Cepheid customers in Malawi. This role covers installation, training, troubleshooting, system integration, and customer engagement, with a strong focus on ensuring customer satisfaction and supporting the expansion of Cepheid's diagnostic solutions.

This is a field-based role in Blantyre, Malawi, requiring up to 80% of time on-site with customers.

Key Responsibilities

Technical & Service

• Perform installation, maintenance, and troubleshooting of Cepheid systems.
• Support customers with system integration, workflow optimization, validation, and accreditation.
• Deliver comprehensive training on systems, software, reagents, and connectivity solutions.
• Document installations, training, and service activities in SFDC, while providing market intelligence reports.
• Conduct proactive preventive maintenance, repairs, modifications, and de-installations.
• Manage spare parts stock, car inventory, and other required service materials.
• Build strong, long-term relationships with customers to maximize satisfaction and system performance.
• Collaborate with internal teams to resolve escalations and ensure corrective actions are implemented.

Commercial Support

• Partner with Sales Representatives to develop account strategies to drive growth.
• Generate demand for testing on installed systems and identify opportunities for new assay adoption.
• Support the HBDC sales team with pre- and post-sales technical activities in Malawi and across Southern Africa.
• Conduct technical presentations, product demonstrations, and workshops to promote Cepheid solutions.

Training

• Complete all required training on time.
• Deliver customer training consistently and effectively.
• Share knowledge, technical insights, and best practices with regional and global colleagues.

Qualifications & Experience

• Education:
  • Bachelor's degree with 5+ years of relevant experience, OR
  • Diploma in Engineering or Biology with strong diagnostics experience.
  • Molecular Biology experience is an advantage.
• Experience:
  • At least 3 years as a Medical Technologist in diagnostics.
  • Hands-on experience with lab automation systems, LIS/connectivity, molecular diagnostics, and microbiology techniques.
  • Strong technical support and customer training experience in clinical diagnostics.
  • Experience engaging with KOLs in Malawi and developing customer networks.
  • Familiarity with healthcare and diagnostics in Africa is an advantage.

Skills & Competencies

• Excellent customer service and relationship management.
• Strong technical presentation and communication skills.
• Results-driven, self-motivated, and calm under pressure.
• Proven ability to solve problems and manage multiple priorities.
• Team-oriented with the ability to also work independently.
• Proficient in Microsoft Office, Outlook, and CRM/ERP systems (Salesforce preferred).
• Strong organizational and time management skills.
• High standards of compliance, integrity, and cultural sensitivity.

Other Requirements

• Required to spend 80% of time on-site with customers.
• Valid driver's license.
• Willingness to travel across Malawi, with some regional and occasional global travel.
• Flexibility to work after hours and weekends as required.
• Comfortable working in laboratory environments, with moderate-to-loud noise levels.

Why Cepheid | Danaher?

When you join Cepheid, you also join the Danaher family of companies—a global leader in diagnostics and life sciences. You'll thrive in a culture built on innovation, continuous improvement, and collaboration, while making a direct impact on healthcare outcomes across the world.

At Cepheid, your talent saves lives.

Join our winning team today. Together, we'll accelerate the real-life impact of tomorrow's science and technology. We partner with customers across the globe to help them solve their most complex challenges, architecting solutions that bring the power of science to life.