Customer Service Representative

Bring More To Life

Are you ready to accelerate your potential and make a real difference within life sciences, diagnostics and biotechnology?

At Cepheid, one of Danaher's 15+ operating companies, our work saves lives—and we're all united by a shared commitment to innovate for tangible impact.

You'll thrive in a culture of belonging where you and your unique viewpoint matter. And by harnessing Danaher's system of continuous improvement, you help turn ideas into impact – innovating at the speed of life.

At Cepheid, we are passionate about improving health care through fast, accurate, molecular diagnostic systems and tests. As a member of our team, you'll get to make an immediate, measurable impact on a global scale, within an environment that fosters career growth and development. Our mission drives us to develop groundbreaking solutions for the world's most complex health challenges. Together, we bring more change to the world. Learn about the Danaher Business System which makes everything possible.

Customer Service Representative

The Customer Service Representative is responsible for processing customer orders, complaints, credits notes, invoice management and dispute resolution. Delivers an enhanced customer experience through excellent customer communication, effective resolution of customer issues and a culture of continuous improvement. This position is part of the EMEA Customer Service team and this will be an on-site role in Barcelona.

In this role, you will have the opportunity to:

• Process customer orders in compliance with company policies and standard operating procedures demonstrating excellent data entry skills to quickly and accurately review, input data and monitor EDI and digital order processing. Assist with EDI and digital platforms issues
• Track orders to delivery, problem solve delivery issues and strive for continuous improvement of OTD (On Time Delivery) metric
• Ensure timely and accurate invoice management & dispute resolution including credit note processing working in close collaboration with Accounts Receivable
• Handle customer calls ensuring high level of service to customers

The essential requirements of the job include:

• High school degree (or equivalent experience) with 2-4 years of relevant work experience.
• Fluency in English, Spanish and Italian. Knowledge of other languages is a plus.
• Experience with ERP systems such as SAP, CRM systems such as SFDC & experience of EDI preferred

Travel, Motor Vehicle Record & Physical/Environment Requirements:

• Travel: maximum 10% - regional and some international travel may be required

Join our winning team today. Together, we'll accelerate the real-life impact of tomorrow's science and technology. We partner with customers across the globe to help them solve their most complex challenges, architecting solutions that bring the power of science to life.