Coordinator Non - technical Customer Support (m/w/d)

Coordinator Non-Technical Customer Support

At first glance, you'll see that for more than 80 years we've been dedicated to advancing and optimizing the laboratory to move science and healthcare forward. Join a team where you can be heard, be supported, and always be yourself. We're building a culture that celebrates backgrounds, experiences, and perspectives of all our associates. Look again and you'll see we are invested in you, providing the opportunity to build a meaningful career, be creative, and try new things with the support you need to be successful.

Beckman Coulter Diagnostics is proud to work alongside a community of six fellow Diagnostics Companies at Danaher. Together, we're working at the pace of change to improve patient lives with diagnostic tools that address the world's biggest health challenges. At Beckman Coulter, our vision is to relentlessly reimagine healthcare, one diagnosis at a time.

The Coordinator Non-Technical Customer Support is responsible for the installation planning and logistical organization planning and coordination and prioritization of the assignments for our field service teams in Germany and Austria.

This position will be an onsite position in our office at Beckman Coulter in Krefeld, Germany and reports to the Manager Customer Support.

If you thrive in an amazing, multifunctional role and want to work in performance-oriented Sales Organization—read on.

In this role, you will have the following key responsibilities:

• Installation planning and logistical organization
• Ordering spare parts for our Field Service Teams, including spare parts courier services
• Support in the creation of orders in ServiceMax
• FSE repair – deployment planning and maintenance planning
• Support of the Regional Service Manager in field escalations
• Processing of inquiries regarding NOX shipping
• Measurement device calibration process including regulatory documentation
• Quotation preparation, order processing and invoice processing
• Calculation of service deployments
• Maintenance and processing of special requirements in the system

The essential requirements of the job include:

• At least 2 to 3 years of experience in a role in dispatch, logistics, or customer service, preferably in the field of medical diagnostics or healthcare.
• Strong organizational skills and time management, with the ability to handle multiple tasks simultaneously.
• Fluent in German and English, any additional languages are a bonus!

It would be a plus if you also possess previous experience in:

• Experience in a multicultural company in the healthcare industry

You may not check every requirement, or your experience may look a little different from what we outlined, but if you think you can bring value to Beckman Coulter, we encourage you to apply!