Associate Field Service Engineer (m/w/d) - Remote Eligible

Service Technician/Engineer (M/W/D) For Mass Spectrometry/HPLC

SCIEX has developed groundbreaking technologies and solutions in mass spectrometry and capillary electrophoresis for over 50 years. Our products enable our customers to quickly respond to environmental hazards, better understand disease-related biomarkers, improve patient care in the clinic, bring relevant drugs to market faster, and make food healthier and safer. At SCIEX, you will find a rewarding role that increases your impact on the world and helps you realize the potential of life.

SCIEX is one of 10 life sciences companies of Danaher. Together we accelerate the discovery, development, and delivery of solutions to protect and improve human health.

Bring a passion for field service? Do you want to help customers on-site and be a trusted contact person? Do you want to use your knowledge and experience to help customers and Sciex develop a strong partnership?

As a Service Technician/Engineer (M/W/D) for Mass Spectrometry/HPLC, you will install new LCMS systems and train customers on the application and ensure the performance of existing systems through optimal maintenance, qualification, and repairs.

This position is part of the DACH service team and is located in the Hamburg or Berlin area and respective surroundings from home office (remote). You will sustainably increase customer satisfaction and service development and systematically build trust with existing customers. You will work in a team to continuously improve the service for our customers.

In this role, you will have the opportunity to:

• Independently plan and organize service missions consisting of installations of new systems, maintenance, qualification, repairs, and training of system users.
• Maintain customer data by carefully and promptly creating reports and systematically recording and reporting errors.
• Actively collaborate with colleagues from service, sales, and technical support.
• Regularly participate in internal product training.
• Sustainably increase customer satisfaction, revenue growth, and systematically build trust with existing customers.
• Work as a team to continuously improve service performance for our customers.

The essential requirements for this position include:

• Completed technical vocational training, ideally with further education to state-certified technician (m/w/d), or a completed degree in electrical engineering, medical technology, chemistry, or physics.
• Willingness to occasionally travel several days in a row for customer visits and/or training, a driver’s license is required.
• German and English proficient in writing and speaking.

It would be beneficial if you also have experience in the following areas:

• Field experience in the outside service.
• Basic knowledge of mass spectrometry, chromatography, or similar technology.
• Computer skills in Windows and MS Office.

SCIEX, a company of the Danaher group, offers a wide range of comprehensive, competitive benefits programs that enhance our lives. Whether it’s a health care program or paid time off, our programs contribute to a life after work. Learn more about our benefits at danaherbenefitsinfo.com.

At SCIEX, we believe in developing a better, more sustainable workforce. We are aware of the benefits of flexible, remote work arrangements for suitable positions and are committed to providing enriching careers regardless of the type of work arrangement. For this position, a remote work arrangement is possible, allowing you to work from home. Further information on this possibility will be provided by your interview team. Discover the flexibility and challenge that working at SCIEX can offer you.

As an inclusive organization, we are aware of our social responsibility and therefore welcome applications from people with disabilities and will give them special consideration.