Manage improvement initiatives to resolve customer and internal issues by means of detection, analysis and monitoring in order to optimize the product quality. Reports to the Plant Quality Leader. Close cooperation with Production Manager in order to take decisions and to report out.
Duties:
Production Support: Support, guide, coordinate and monitor managing and monitoring team in order to optimize their individual performance and that of the company.
Continuous Improvement: Manage customer claims and assembly failures, and manage improvement proposals to eliminate repetitive quality issues.
Report Out Backup: As backup of the Quality Plant Leader: analysis of customer claims, rejection in production, test bench and SIP, reporting status of customer claims in order to provide the Management the right view on the quality issues.
Customer Relations: Consolidate and build customer relationships in order to obtain better long-term results from the customers.
Quality System: The maintenance of the Quality System Software 'CompliantPro' to have an effective 'Document Controlling Process'.
PSS Shop Floor Team Management: Coördineer following Product Service activities.
Problem Analysis and Testing (related to PSS): Research, analysis and report out of the failure modes on the tested units, and organisation of tests to repair the units by the team.
Organization Training (related to PSS): Practical organisation of periodical theoretical- and practical trainings for customers and/or service employees related to new and/or revised products to maintain the knowledge and to improve the skill level.
Safety: Take initiatives to improve safety and stimulate the team to submit and execute improvement actions to solve structural safety incidents.
Internal and External Contacts (related to PSS): Approach the correct internal departments to promote the quality and productivity of the team performance in order to reduce the lead time of repairs with the objective to increase the customer satisfaction.
Competencies, Knowledge & Education:
Sustainability:
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