Service Department Receptionist

Front-Line Receptionist

Step into the driver's seat as the front-line receptionist for our dynamic service team!

Receives payment for service and parts transactions and plays a key role in maintaining or creating customer satisfaction.

Essential Job Functions:

• Greets customers at the cashier desk in a pleasant and professional manner.
• Computes customer bills.
• Refers customers who have questions about the work performed, additional maintenance, or repairs etc. to the service advisor or other appropriate individual.
• Handles customer complaints with integrity and poise and, when necessary, refers dissatisfied customers to the appropriate individuals for resolution.
• Maintains a professional appearance.
• Keep the work area neat and clean.
• Performs other duties as assigned.

Daily Tasks:

• Maintains and files repair orders, parts invoices, loaner forms; lists missing documents.
• Facilitates pickup and delivery
• Maintains car loaner fleet
• Closes all open invoices.
• Assists service and parts department with telephone coverage.
• Provides clerical and secretarial assistance to parts and service departments.
• Works with department manager to keep abreast of new products and services offered, their features and value, and any changes in price.
• Receives cash, checks and credit card payments from customers; records amount received.
• Makes change and issues receipts to customers.
• Provides cash refunds or credit memorandums to customers for returned merchandise.
• Operates the cash register.
• Reconciles the cash drawer daily.

Physical Requirements:

Standing and Sitting:

• Ability to sit for extended periods at a desk or reception area.
• Occasional standing or walking within the dealership or service area.

Mobility:

• Ability to walk short distances to other departments or service bays.
• Occasionally assist customers in or out of the waiting area.

Manual Dexterity:

• Use of hands and fingers to operate a computer keyboard, telephone, and office equipment (copiers, printers, etc.).

Hearing and Speaking:

• Clear speech for answering phones and greeting customers.
• Ability to hear and understand speech in a sometimes noisy environment (especially near service bays).

Vision:

• Read computer screens, printed documents, and vehicle records.

Lifting:

• Occasionally lift or carry light office materials or packages (typically under 20 lbs).

Qualifications:

• High school diploma or the equivalent. Ability to read and comprehend instructions and information.
• Valid driver's license and acceptable driving record
• Basic Computer Skills