Intern, Technical Support Specialist (on - site, La Crosse, WI)

Intern, Technical Support Specialist

Are you ready to join an organization where we focus on People First, have fun at work and make a difference in what we do?

Dairyland is proud of our People First culture centered around appreciation, celebrating wins and collaboration. We've worked hard to ensure alignment between our culture and our processes and systems, learning and development and rewards and recognition programs.

As a team, we work together to leverage the team's diverse perspectives, ideas and experiences to deliver nothing less than the best. We are collaborative, transparent and committed to our People and their work experience, growth and professional development.

Anticipated Start Date: Immediately | Hourly Wage $17.00

The Impact You'll Make In This Role:

Essential Job Functions:

• Demonstrate integrity and high work standards as a member of the support team.
• Provide comprehensive customer service and support to customers via ticketing system, phone, email, walk-ins, and remote tools.
• Diagnose, repair, and maintain various technologies, including desktops, laptops, tablets, phones, printers, software, and peripherals.
• Travel occasionally to offsite locations to provide on-location support.
• Escalate support and request items to appropriate technical staff or vendors when necessary, ensuring clear communication and timely follow-up.
• Collaborate with team to provision, modify, update, and decommission customer equipment, software, and user access.
• Acquire and maintain knowledge of IT supported software and hardware solutions.
• Build positive working relationships with customers and IT team members to improve engagement and understanding of departmental roles and responsibilities.
• Test and evaluate software/hardware and provide recommendations for existing and future customer needs.
• Create, maintain, and share user guides, training materials, and work instructions to support and educate.
• Assist with the inventory management for hardware.
• Perform additional duties as assigned.

Your Experience and Expertise:

Minimum Qualifications:

Education & Experience: Student pursuing an associate or bachelor's degree in Computer Science or Information Systems, or a related field

Required Skills:

• Customer service oriented with a positive attitude.
• Ability to troubleshoot and resolve technical issues in person, virtually, and over the phone.
• Competency with Windows OS, MS Office Suite, and basic networking fundamentals.
• Knowledge of Active Directory and mobile devices (Android & iOS).
• Strong organizational, critical thinking, and troubleshooting skills.
• Strong verbal, written, and interpersonal communication skills.
• Ability to maintain technical documentation, cross-train peers, and mentor others.
• Must be self‐motivated, disciplined, and able to perform job duties independently.

Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to stand; walk; use hands to finger, handle or feel; and reach with hands and arms. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Other Job Characteristics: Must be team-oriented and an independent worker. Frequent interaction with end-users, support teams, and technical staff. Routine and variable tasks. Frequently fast-paced/high pressure work environment. Must be self-motivated, enthusiastic, and patient. Must maintain confidentiality of accessible information. Ability to work under pressure, make decisions, set priorities, and meet deadlines. Occasional travel.

We are committed to providing our greatest asset, our People, with as many perks and benefits as possible. Some benefits of working with us include:

• Health & disability benefits (medical, dental, vision, short & long-term disability)
• Life insurance
• Generous 401(k) and Pension Plans
• Paid Time Off
• Robust Wellness Program
• New Flexible Work Program
• Tuition Reimbursement
• So much more!

Dairyland Power Cooperative is an equal opportunity employer. All applicants will be considered for employment without attention to race, age, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.

If you are an individual with disabilities who needs accommodation or you are having difficulty using our website to apply for employment, contact our HR Department at 608-788-4000.