International Account Manager - Remote Eligible

General Purpose

Accountable for the development, growth, and management of assigned market, supplies, and accounts in LATAM with emphasis on Central America. Develop stronger regional supply relationships with dairy ingredient suppliers in support of our global demand in the Global Relations and Marketing (GRM) division. Serve as primary regional lead to contribute market insights into broader DFA and use to capitalize on opportunities for future business development based on customer or supplier needs.

Job Duties and Responsibilities

Develop, manage, and execute a successful sales cycle across the area of assigned responsibility

Use dairy market knowledge and trends to maximize profitability of transactions and deliver on assigned volume, profit, and administrative targets

Identify new sales/business opportunities, new markets, the need for new products, etc., and initiate action plans to increase share of market with existing and new accounts. Lead and participate in new account prospecting and sales calls

Lead the expertise in trade lanes, tariff advantages, and general specific country dynamics in responsible region to drive own customer and supply strategy

Engage in the contracting, spot buying, and sales of dairy products

Manage existing key and regional customer relationships as well as develop new business

Develop and maintain key and regional supply relationships and provide supply opportunities for rest of GRM

Establish spot or formula pricing for products and customers with profitability targets

Collect and present market insights to be used for business strategy for GRM and feed into DFA strategic insights teams

Develop, recommend, and implement annual sales plans; identify and fully execute opportunities

Provide customers with exceptional customer care; work with urgency to resolve customer issues and problems in a transparent manner with functional areas of DFA. Elevate and help resolve gaps within processes or systems to continue to improve the customer care

Influence the cross-functional team to streamline processes and broaden capabilities by demonstrating the value through customer opportunities. Provide strategic and tactical direction from customer feedback and market intelligence

"Own" the performance of assigned accounts and take action on difficult or complex account challenges and opportunities while effectively balancing the needs of DFA and the customer

Utilize the various systems and processes such as the order process, Salesforce/Power BI, inventory management, logistics systems, supply/demand planning, etc. Maintain accurate records of customer interactions, sales activities, and sales pipelines

Attend industry group meetings, as needed

Dedicate effort to safety as we expect every employee to leave work in the same condition as they arrive

Exhibit the values and ethics of Dairy Farmers of America through honesty, discretion, and sound judgment

The requirements herein are intended to describe the general nature and level of work performed by employee, but is not a complete list of responsibilities, duties, and skills required. Other duties may be assigned.