Business Operations Manager

Business Operations Manager

The Business Operations Manager will lead and coordinate all Business Enablement functions to ensure Daintta operates as a transparent, compliant, efficient and scalable organisation. This position provides day-to-day management, oversight and continuous improvement across compliance, IT operations, resource & utilisation, employee lifecycle, office management, social values & wellbeing. The role ensures Daintta maintains high-quality internal operations, a positive and safe employee experience, strong governance, and a robust compliance framework, supporting the company's growth trajectory.

Key Responsibilities

• Deliver daily, weekly, monthly business activities to ensure smooth running of the business. This will require working closely with internal and external functions and roles (e.g. HR, Sales, Professions, External Suppliers, etc).
• Budget & performance management and monitoring across relevant areas to meet business goals, financial stability and operational performance (e.g. develop and track KPIs and financial metrics).
• Own and manage all compliance, policy, and governance activities across Daintta.
• Oversee the full lifecycle of policies, procedures, plans and standards, ensuring they remain up-to-date, accurate and compliant with legal, regulatory, HR, data protection, ISO standards, and client requirements.
• Conduct and oversee internal and external compliance audits; ensure agreed recommendations are implemented.
• Monitor, track and report organisational compliance performance.
• Ensure staff comply with policies, processes and plans; identify non-compliance and support remediation.
• Provide management and oversight to business operations functional areas including, employee lifecycle management, resourcing, resource demand management and utilisation, sales operations, IT operations, social values, health and wellbeing, office and facilities management.
• Continuously improve and build to scale.
• Drive simplification of processes and frictionless ways of working across all business operations.
• Identify opportunities to automate, standardise and streamline workflows.
• Ensure Business Enablement supports Daintta's growth and creates a scalable operational backbone.
• Oversee internal communications.
• Adhere to Daintta values of transparent, fair and daring at all times.

Skills/Knowledge

The role requires the following key skills / knowledge, non-exhaustively:

• Excellent organisational and task/team management skills.
• Excellent data analytics skills to generate data driven insights for decision making.
• Excellent problem-solving skills.
• Outstanding communication and people skills.
• Proactive, structured, detail-oriented and implementation-focused.
• Able to juggle multiple priorities in a fast-paced environment.
• Highly collaborative with a "frictionless working" mindset.
• Ability to work autonomously with sound judgement.
• Ability to multitask multiple priorities in a fast-paced environment.
• Ability to work at a high level of autonomy

Benefits

We believe in supporting our people both professionally and personally. Here's what you can expect when you join us:

Time Off

• 25 days annual leave, plus bank holidays
• Up to 5 days annual training leave with a dedicated training budget
• Up to 3 days annual volunteering leave - give back to the community
• Competitive maternity, paternity, shared parental leave & compassionate leave

Health & Wellness

• Comprehensive Private Health Insurance
• Employee Assistance Programme - 24/7 support services
• £2,000 Flex Cash Allowance, paid pro-rata over the year

Financial Benefits

• 5% pension contribution
• Discretionary company awards and bonuses, based on performance and company targets
• Access to Electric Vehicle (EV) Salary Sacrifice scheme

Professional Development

• Up to £1,000 annual training budget (access to additional training and development budget via business case)
• Up to 5 days annual training leave
• 1 professional membership paid annually
• Up to £200 of additional IT budget for new joiners

Perks

• Free breakfast every Tuesday in the London office
• Fortnightly drinks – in London
• Regular social events, quizzes, and guest workshops
• Huckletree perks – including gym and restaurant discounts
• Employee referral programme
• Monthly breakfast club in our Cheltenham office

Location?

Hybrid, with 2-3 days working from Daintta office (London/Cheltenham) or on client site as required

Security Information

Due to the nature of this position, you must be willing and eligible to achieve a minimum of SC clearance. To qualify, you must be a British Citizen and have resided in the UK for the last 5 years.