Sales Development Representative QF

Sales Development Representative QF

Position Responsibilities May Include:

• Prospect, contact, and qualify businesses, users, industry partners, and decision makers in your market
• Make outbound cold calls and respond to inbound inquiries to promote products or services
• Handle customer objections and provide solutions to close sales effectively
• Conduct market research on end-user, reseller, and distribution partners
• Identify customer needs and recommend appropriate solutions or products
• Achieve or exceed daily and monthly sales targets
• Build and maintain positive customer relationships through excellent communication and follow-up
• Accurately record customer interactions, sales activities, and lead information in Salesforce or other CRM systems
• Collaborate with sales team members and other departments to ensure smooth order processing and customer satisfaction
• Maintain product knowledge and stay updated on promotions, policies, and competitor offerings
• Provide feedback to management on customer trends, objections, and opportunities for improvement
• Manage time efficiently to maximize call volume and quality
• Cold call to locate independent service companies
• Contact distributors to gather end-user information
• Assist lead in call log totals monthly
• Main point of contact for independent servicers/end user requiring complex recall work
• Perform additional projects/duties to support ongoing business needs

Nature & Scope:

• Works within well-defined instructions
• Uses established procedures and works under supervision to perform assigned tasks
• Work is closely supervised

Knowledge & Skills:

• Excellent customer service skills; interpersonal skills with ability to diffuse negative situations
• Communication & Collaboration with team members and customers – ability to communicate ideas to instruct, inform, persuade, or motivate co-workers
• Digital skills: Technology, Media & the Internet - MS Office proficiency with Outlook, Word, Excel, Access, PowerPoint and skills with word processing, data management and presentations
• High level of attention to detail and accuracy
• Proficient in using CRM systems; Salesforce experience required
• Critical Thinking & Problem Solving - inductive and deductive reasoning, analysis and interpretation to generate possible solutions and responses to problems
• Effective organizational and time management skills
• Ability to interpret and follow work instructions and company policies and procedures
• Ability to apply good judgment, strong work ethic, and integrity on the job

Competencies:

• Experience: 3-5 years of experience in an office environment in sales and/or customer service roles
• Education/Certification: High School Diploma/GED

People Management: No

Physical Requirements / Work Environment: Must be able to perform essential responsibilities with or without reasonable accommodations

Reports To: MANAGER, CUSTOMER SERVICE

Qualified applicants must be legally authorized for employment in the United States. Qualified applicants will not require employer sponsored work authorization now or in the future for employment in the United States. The Company provides equal employment opportunity to all employees and applicants regardless of a person's race, color, religion, national origin, citizenship, uniform service member or veteran status, ancestry, disability, physical or mental disability, medical condition, genetic information, request for protected leave, marital status, sex, pregnancy, age, sexual orientation, gender, gender identity or expression, political affiliation, or any other characteristic protected by law. The Company will comply with all federal and state regulations and statutes about individuals with disabilities. Equal Opportunity Employer