The CSR/Inside Sales Representative sells the organization's products and services for prospective and established customers. Whether face to face, on the phone or through email or fax, the CSR handles customers' needs by finding out what they need, answering questions, creating solutions and ensuring a smooth and quick sales process. Must be knowledgeable of the organization's policies, procedures, practices, products and services. The CSR/Inside Sales Representative collaborates with Regional Manager, Regional Ops Manager or Branch Manager to help drive territory coverage and maintain positive dealer relationships.
May include:
Works within well-defined instructions. Uses established procedures and works under supervision to perform assigned tasks. Work is closely supervised.
Knowledge of HVAC equipment/products is preferred. General Microsoft Office skills (Outlook, Excel, Word) as well as working knowledge of database applications. Effective and high-quality customer service/relationship management skills via walk-ins, phone, and email; Positive, professional attitude, handling difficult customers with ability to diffuse negative situations. Good phone etiquette and e-mail etiquette. Ability to deal with high-volume customer traffic. Effective verbal skills – must be able to explain fairly technical parts of information clearly.
Written skills – must be able to effectively & timely communicate via e-mail with customers & accurately input orders. Effective organizational skills and time management skills including ability to prioritize and multi-task. High level of attention to detail and accuracy. Ability to establish positive working relationships with internal and external customers and employees.
Ability to use good judgment and strong work ethics and integrity on the job. Ability to understand and follow procedures, work instructions, and company policies.
1 – 3 years of progressive sales experience. 2+ years customer service experience. High School diploma or GED equivalent, some college preferred. No. Must be able to perform essential responsibilities with or without reasonable accommodations. Branch Manager / Supervisor, Customer Service.
Williams Distributing Co. and Shoemaker Inc., part of Daikin Comfort Technologies North America, Inc., a leading wholesale distributor in Michigan, Ohio, and Indiana, specializing in HVAC equipment and residential products like Kitchen and Bath, Hearth, and Garage Doors. Our mission is to enhance living environments through quality products and services while working closely with dealers, builders, contractors, designers, and architects.
Qualified Applicants must be legally authorized for employment in the United States. Qualified applicants will not require employer sponsored work authorization now or in the future for employment in the United States. The Company provides equal employment opportunity to all employees and applicants regardless of a person's race, color, religion, national origin, citizenship, disability, physical or mental disability, medical condition, genetic information, marital status, sex, pregnancy, age, sexual orientation, gender, gender identity or expression, political affiliation, or any other characteristic protected by law.