Service Center Manager

Service Center Manager

The Service Center Manager will provide leadership to the operations and sales team. This oversight includes the fulfillment process for work sold by the Service Sales Representatives to ensure that customers' requirements, revenue and profit objectives, and operational efficiencies are all met. Come be a part of an exciting journey at Daikin Applied, where innovation and excellence drive our every endeavor!

Location: Walpole, MA

What You Will Do:

• Oversee Technician and Service Coordinator team.
• Administer safety programs, monitor compliance with job site safety, safety training, safety documentation, auditing, and reporting.
• Support sales through involvement in job quotation and estimation. Approve estimates for scope of work, labor hours and material content, assess profit risk of jobs, controls material and labor cost and provides feedback to the District Manager.
• Establish project timelines, meet with customers to communicate and coordinate project schedule. Manage projects, assign personnel, oversee ordering of equipment and material, and assures that proper customer sign-offs are secured per corporate policy requirements.
• Oversee quotation of call-in work, transactional sales (not requiring SSR skills), and assign personnel as needed to ensure that quotes are delivered to customers on a timely basis.
• Provide consistent interface with current customer base and establishes effective working relationships in order to identify additional selling opportunities.
• Ensure that maintenance contract commitments are fulfilled, and inspections completed on time. Provide input to Service Coordinator on scheduling activity of technicians.
• Support operations team under direction of District Manager
• Work with the technician team to generate pull-through service and repair work on existing house accounts. Manage Tech Tip program and leads customer care initiatives.
• Work with Service Sales Representative and District Manager in order to resolve customer issues, including customer visits.
• Provide weekly job status, revenue and warranty recovery report to District Manager.

What's in it for You:

• The ability to make an impact and shape your career with a company that is passionate about growth
• The support of an organization that believes it is vital to include and engage diverse people, perspectives, and ideas to achieve our best

Qualifications:

• Associate Degree (2 year degree) in Heating, Ventilation, and Air Conditioning
• Bachelor's degree in relatable field preferred
• 5 years of experience in the HVAC industry
• Previous experience leading a team of technicians, with formal or informal supervisory responsibilities

Benefits:

Daikin Applied offers the following benefits for this position, subject to applicable eligibility requirements:

• Non-decaled company vehicle with most expenses paid
• Multiple medical insurance plan options + dental and vision insurance
• 401K retirement plan with employer match
• Paid time off and company paid holidays
• Paid sick time in accordance with the federal, state and local law
• Tuition Reimbursement after 6 months of continuous service

The typical salary for this position ranges from $92,600 - $130,000 plus a targeted incentive plan in Massachusetts. The range displayed represents the pay range for all positions in the job grade which this position falls. Individual base pay will depend on a wide range of factors including your skills, qualifications, experience, and location.