Expression Of Interest: Customer Service Agent

Dabble Culture

Dress for your day so you can focus on what matters

Switch up your office, work from home, work from wherever helps you to deliver

Genuine, like-minded team of visionaries. We welcome ideas big and small!

Our annual convention, Dabblecon, brings us all together to celebrate our successes and plan continued evolution over the coming year

Each day is led through upholding our core values: Fun, Celebratory, Community, Evolutionary and Focus

Dabble Perks

A minimum of five weeks of paid annual leave for all Dabblers

Paid parental leave for both primary and secondary caregiver

We encourage you to visit our network of offices: sponsored flights available to staff and spouse/immediate family

Your wellness is our genuine concern: We sponsor access to the Sonder app for employees and their families with 24/7 support across mental health, medical advice, safety support and more

Up to 10% annual cash bonus based on Company performance metrics

Dabble Day Dividend: all Dabblers split the day's revenue evenly on our birthday each year. You share the workload, why shouldn't you share the reward?

Overview

As a key member of the Customer Operations team, you will assist and take ownership in various key functions including Customer Service, QA, internal staff training and any RSG compliance obligations – whilst handling direct and escalated service contacts from customers through telephone, live chat and email. You will ensure a high level of accuracy, transparency, timeliness, and compliance in the day-to-day operations.

To be successful in this role, you will require outstanding communication and interpersonal skills, the ability to prioritise workload, advanced knowledge of the Customer Service functions of a wagering organisation and be experienced with creating and reviewing employee training documents.

Primary Location

This role is currently open to all locations within Australia.

Responsibilities

Ensure all required customer service activities are completed to Dabble's high standard of customer communication, including the prompt support of customers via all channels

Assist in the creation/implementation of CS policy/documentation for training of the team

Assist in Compliance Officer roles where required, including any associated responsibilities

Build effective relationships within the team and broader business

Ensure the needs of the customer are always the primary focus

Assist the wider company by fulfilling any ad hoc Trading/Risk/Other roles as may be required from time to time

Skills & Qualifications

Experience in the gaming and wagering industry

Experience in a Customer Service focused role in a call centre environment

Advanced knowledge of Intercom or alternative and its functions (Admin level)

Exceptional attention to detail and the ability to work well under pressure

An analytical mind and inclination for problem solving

A can-do attitude and ability to see the bigger picture!

Are You a Dabbler?

A Dabbler's attitude is paramount, as the right person will be able to learn quickly and adapt to any skill gaps. A Dabbler is always a team player, with a willingness to share with and learn from others. Being a remote-first workplace, collaborative working styles are crucial to empower and grow each individual member (eg we prefer openness via public channels to problem solve or ideate on Slack).

A Dabbler uses their freedom of autonomy to its absolute potential and enjoys contributing to the Dabble community. We hold respect for our peers very highly – there is no such thing as a bad idea. We encourage you to think differently, be brave and strive to always raise the bar. Dabble was born out of thought sharing and should tackle growth in the same way. Dabble embraces empowerment of all people at any level of seniority and experience to 'own their work' and 'talk their book' wherever they can.

A fulfilling life extends beyond work, and we encourage our employees to prioritise self-care and well-being. This means taking breaks when needed, setting boundaries, and seeking support when facing challenges. We are committed to creating a safe environment where individuals feel comfortable discussing their wellbeing and accessing resources when necessary.

Your Schedule

This role requires flexibility to work a rotating roster, including weekdays, weekends, and public holidays. You'll need to be available across varying hours, with shifts scheduled across a 7-day week.

Remuneration

The advertised salary for this position is $72,000 + Super + Benefits with room to be flexible.