IT Service Delivery Manager
DAA
Service Delivery Process Improvement
Measure and continuously improve the service delivery processes in both quality and value with a view to increasing customer satisfaction.
Ensure maximum consistency and efficiency across our service delivery functions.
Support all IT technology teams for Incident management first, second and third line.
Manage third party suppliers to ensure measurable quality, value and customer satisfaction in line with contractual support & maintenance agreements.
Engage with and manage appropriately the relationships, processes and deliverables to and from the IT PMO through a combination of SLAs, KPIs, relationships and processes.
This is a challenging role requiring broad IT technical aptitude and knowledge, business analysis skills and good communication across all levels of the business.