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Technical Support Analyst
Manage customer support for account activation and issue resolution
Raleigh, North Carolina, United States
Entry Level
yesterday
Cynet Systems
Provides IT staffing, consulting, and workforce solutions specializing in technology, engineering, and professional services for diverse industries.
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Customer Support Specialist
The candidate will "own" the customer support process and provide responsive and professional customer support via email, virtual meetings (screen sharing), and other communication channels. Troubleshoot and resolve issues related to 'Level 1' areas such as: Identity proofing and account activation. Password resets and other account management tasks. Provide guidance and support to customers through various channels ensuring a positive customer experience.
About Cynet Systems
Provides IT staffing, consulting, and workforce solutions specializing in technology, engineering, and professional services for diverse industries.