Network Support Coordinator

Network Support Coordinator

Make an Impact as a Network Support Coordinator!

Are you passionate about supporting healthcare professionals and ensuring smooth operations? Join our team as a Network Support Coordinator, reporting to the Network Support Supervisor. In this role, you'll provide essential support to clinicians across multiple states, handling communications by phone and email to resolve a variety of issues and keep our operations running smoothly.

Location: This position is based at our Dallas, Texas headquarters (4055 Valley View Lane). Applicants must be able to commute to the office once a week.

What You'll Do:

• Communicate with clinicians and members regarding schedule changes, cancellations, and other updates.
• Assist clinicians with directions, answer questions, and provide support as needed.
• Manage multiple systems simultaneously to ensure efficient support.
• Maintain a high level of availability, aiming for a missed call rate of 5% or less.
• Generate, manage, and close Salesforce tickets for all requests.
• Assign tickets to appropriate departments when additional assistance is needed.
• Help maintain the team's ticket queue to ensure timely resolution.
• Participate in a rotating weekend schedule.
• Adhere to required onsite attendance days in Dallas.
• Deliver excellent customer service, both verbally and in writing.

Required Qualifications:

• Minimum 6 months of call center experience
• Proficiency with MS Office, Five9, and Google Office products
• High school diploma or GED
• Availability to work any one of these 3 shifts:

Monday–Friday, 10:00 am – 7:00 pm CST

Tuesday-Saturday, 8 am - 5pm CST

Sunday-Thursday, 8 am - 5pm CST

Preferred Qualifications:

At least 2 years of successful work experience within the organization

If you're ready to make a difference and thrive in a fast-paced, supportive environment, we encourage you to apply!

Anticipated Weekly Hours: 40

Time Type: Full time

Pay Range: The typical pay range for this role is: $17.00 - $28.46. This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above.

Great benefits for great people. We take pride in our comprehensive and competitive mix of pay and benefits – investing in the physical, emotional and financial wellness of our colleagues and their families to help them be the healthiest they can be. In addition to our competitive wages, our great benefits include: Affordable medical plan options, a 401(k) plan (including matching company contributions), and an employee stock purchase plan. No-cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching. Benefit solutions that address the different needs and preferences of our colleagues including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access and many other benefits depending on eligibility.