Manager Front Store Workflow Testing And Pilot Support

Manager Of Front Store Workflow Testing And Pilot Support

At CVS Health, we're building a world of health around every consumer and surrounding ourselves with dedicated colleagues who are passionate about transforming health care.

As the nation's leading health solutions company, we reach millions of Americans through our local presence, digital channels and more than 300,000 purpose-driven colleagues – caring for people where, when and how they choose in a way that is uniquely more connected, more convenient and more compassionate. And we do it all with heart, each and every day.

Position Summary

The Manager of Front Store Workflow Testing and Pilot Support will lead and oversee testing and pilots with modernization and implementation of technology solutions in the front store. This colleague will be responsible for completing end to end UAT, Alpha, Beta and Pilot testing of new technology within stores and newly developed store applications. In this role, colleagues will develop testing strategies, create training materials and support tools for front store staff to ensure they are proficient in using new technology and can deliver a positive colleague experience. This role will involve collaborating with various teams such as store operations, IT, Inventory Operations and third party vendors with innovative solutions.

Strategic Planning

• Responsible for providing leadership updates on various new technology solutions, test case scenarios, and the ability to think and act strategically
• Creating a culture centered on inclusion and well-being will be a key responsibility in this role. Caring for our colleagues is a top priority, which translates to caring for our customers.
• Own the continuous improvement or programs and processes that drive service and productivity improvement
• Own the execution of prioritized activity roadmap that successfully delivers the company's ambitions, including changes in products, policies and/or processes across our ecosystem.
• Assigns appropriate timelines and accountabilities for items, empowering the team to drive action steps to completion.
• Leverages thought partners (Senior leaders, corporate partners, peers, team, etc.) as needed to create and revisit the strategy.
• Navigates ambiguity and change to achieve goals despite potential obstacles.
• Leads and participates in meetings/calls with corporate partners and retail executives
• Strategizes, and ultimately owns, the coordination, best practices and execution of operations strategy and FS experience.
• Champions innovation by bringing ideas to the broader Retail Leadership Team in an agile way, while balancing growth against financial risk and incremental cost to the organization
• Aligns the team to establish, update and maintain a clear set of actions across retail including interdependencies needed to achieve overall goals.
• Owns strategic follow-up and initiatives and KPI performance

Stakeholder Influence and Change Management

• Drives change agility in self, team, and network
• Measures service and productivity results on an ongoing basis and lead recurring readout to senior leadership in partnership with cross functional business leads
• Fully embraces organizational improvement initiatives, acting as a change agent with one's own team and peers and partners
• Leverages a results-oriented mindset, using metrics to monitor improvements.
• Provides both constructive and appreciative feedback on ideas and key initiative
• Look for ways to break through implementation barriers rather than be impeded by them.
• Develop and manage a standardized set of views that are used to internally monitor macro-level trends and key drivers of each
• Optimizes and level sets expectations with stakeholders by partnering closely with Field Leadership, Store Operations, Legal, Regulatory Affairs, Business Compliance Office, and IT to ensure appropriate levels of support and collaboration
• Work cross-functionally with CSC partners to develop strategies and action plans to mitigate identified risks and opportunities

Required Qualifications

• 5-7 years of Prior Relevant Work Experience
• Ability to travel up to 25% to various locations, including occasional multi-day trips.
• Strategic thinking and planning skills, with a proven ability to develop long-term initiatives aligned with organizational goals.
• Exceptional interpersonal and communication abilities to effectively influence, collaborate, and build strong relationships with team members and key stakeholders.
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook) to support reporting, presentations, and day-to-day operations

Preferred Qualifications

• Proficiency in using analytics tools such as SQL for data analysis and reporting.
• Prior experience in inventory operations or an equivalent role

Education

Bachelor's Degree or equivalent experience required

Anticipated Weekly Hours

40

Time Type

Full time

Pay Range

The typical pay range for this role is:

$66,330.00 - $145,860.00

This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above.

Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong.

Great benefits for great people

We take pride in our comprehensive and competitive mix of pay and benefits – investing in the physical, emotional and financial wellness of our colleagues and their families to help them be the healthiest they can be. In addition to our competitive wages, our great benefits include:

• Affordable medical plan options, a 401(k) plan (including matching company contributions), and an employee stock purchase plan.

• No-cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching.

• Benefit solutions that address the different needs and preferences of our colleagues including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access and many other benefits depending on eligibility.