Health Services Team Lead - Remote Eligible

Health Services Team Lead

At CVS Health, we are building a world of health around every consumer and surrounding ourselves with dedicated colleagues who are passionate about transforming health care.

As the nation's leading health solutions company, we reach millions of Americans through our local presence, digital channels and more than 300,000 purpose-driven colleagues – caring for people where, when and how they choose in a way that is uniquely more connected, more convenient and more compassionate. And we do it all with heart, each and every day.

Position Summary

The Health Services Team Lead, under supervision of the Supervisor/Manager, Health Services supports the intake team by partnering with management to ensure business goals, performance standards and operational metrics are met. Support comprehensive coordination of medical services including Care Team intake, screening and supporting the implementation of care plans to promote effective utilization of healthcare services. Promotes/supports quality effectiveness of Healthcare Services. Develops, motivates, evaluates, and coaches staff on work procedures, proper call handling and teamwork delivering excellent customer service. Independent resolution of all problems. Assist Care Management Associates with resolution of problems involving research into policy data and benefit information. Identifies, researches, develops, and recommends solutions to problems/issues. Assists Care Management Associates with processing complex/sensitive customer transactions and correspondence. Determines solutions, both workflow and system, for new products, processes and procedures. Is visible and available to staff to answers questions and give ongoing feedback. Acts as liaison between staff and other areas, including management, all segments, provider teams, etc., communicating workflow results, ideas, and solutions. Acts as backup to Supervisor as needed.

Required Qualifications

• 2+ years' experience as a medical assistant, office assistant or other clinical experience.
• Familiarity with basic medical terminology and concepts used in utilization management.
• Computer literacy in order to navigate through internal/external computer systems, including Excel and Microsoft Word.
• Ability to effectively participate in a multi-disciplinary team including internal and external participants.
• Effective communication, telephonic and organization skills.

Preferred Qualifications

• Computer literacy and experience familiarity with Microsoft Excel, Word, and web-based applications.
• Ability to work with people in such a manner as to build high morale and group commitment to goals and objectives.
• Ability to evaluate and interpret data, identify areas of improvement, and focus on interventions to improve outcomes.

Education

High school diploma or 5+ years equivalent experience.

Anticipated Weekly Hours

40

Time Type

Full time

Pay Range

The typical pay range for this role is:

$18.50 - $35.29

This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above.

Great benefits for great people

We take pride in our comprehensive and competitive mix of pay and benefits – investing in the physical, emotional and financial wellness of our colleagues and their families to help them be the healthiest they can be. In addition to our competitive wages, our great benefits include:

• Affordable medical plan options, a 401(k) plan (including matching company contributions), and an employee stock purchase plan.
• No-cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching.
• Benefit solutions that address the different needs and preferences of our colleagues including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access and many other benefits depending on eligibility.

Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.