Field Service Technician

Field Service Technician

At CVS Health, we're building a world of health around every consumer and surrounding ourselves with dedicated colleagues who are passionate about transforming health care.

As the nation's leading health solutions company, we reach millions of Americans through our local presence, digital channels and more than 300,000 purpose-driven colleagues – caring for people where, when and how they choose in a way that is uniquely more connected, more convenient and more compassionate. And we do it all with heart, each and every day.

The primary responsibilities for this position include providing great customer service while installing, diagnosing and solving retail equipment failures within service level agreements at CVS locations in the North Miami area. This equipment includes POS (point of sale) registers, self checkout registers, thermal printers, laser printers, scanners, servers, PCs, thin clients, phone systems, RF, networking, pharmacy, minute clinic, photo and other related computer peripherals. This Field Service Technician position involves driving between CVS locations in a large geography to service and install hardware, assisting other neighboring areas with workload, working normal day shift, on call for weekday evenings onsite high severity service calls and rotating weekend and holiday coverage for onsite high severity service calls.

Required Qualifications:

• 1+ years of previous hands-on technical knowledge and experience
• Valid Driver's License with no major violations
• Ability to pass a substance/drug test and background test
• Ability to drive between CVS locations in a large geography on daily basis
• Available to work days, nights, weekends, holidays
• Reside in the territory supported
• Ability to lift laser printers, servers, heavy equipment 75lbs and occasionally work on a ladder

Preferred Qualifications:

• Strong Customer Service skills
• Ability to troubleshoot hardware
• Technical Certifications
• Technical Degree
• Previous technical work experience

Education:

• Verifiable High School diploma or GED is required.
• Further education or Technical degree a plus and must be verifiable.

Anticipated Weekly Hours:

40

Time Type:

Full time

Pay Range:

The typical pay range for this role is:

$0.00 - $0.00

This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above.

We take pride in our comprehensive and competitive mix of pay and benefits – investing in the physical, emotional and financial wellness of our colleagues and their families to help them be the healthiest they can be. In addition to our competitive wages, our great benefits include:

• Affordable medical plan options, 401(k) plan (including matching company contributions), and an employee stock purchase plan.
• No-cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching.
• Benefit solutions that address the different needs and preferences of our colleagues including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access and many other benefits depending on eligibility.