Coord,network Support

Clinician Support Coordinator

At CVS Health, we're building a world of health around every consumer and surrounding ourselves with dedicated colleagues who are passionate about transforming health care.

As the nation's leading health solutions company, we reach millions of Americans through our local presence, digital channels and more than 300,000 purpose-driven colleagues – caring for people where, when and how they choose in a way that is uniquely more connected, more convenient and more compassionate. And we do it all with heart, each and every day.

This role will report to our Clinician Support Supervisor. The Clinician Support Coordinator will work with a team to supply support to clinicians working in various states over the phone and via email. The Support Coordinator is responsible for handling inbound and outbound communications regarding a variety of topics including but not limited to daily schedule changes, clinician pay, technical troubleshooting, general Signify Health policy and procedural information.

Telephone clinicians and members with cancellations or changes to existing schedules. Assist clinicians with additional directions and answer questions as needed. Work in multiple systems at the same time. Available to answer all calls assuring a 5% or less missed call rate. Generate and close Salesforce tickets for all requests. Maintain the team's queue to ensure all tickets are addressed. Submit and assign Salesforce tickets to the proper external departments, when further assistance is needed for an issue. Scheduled weekend on a rotating basis. Adherence for required onsite attendance days (Dallas). Provide great customer service both verbally and written.

We are looking for someone with: Minimum 2 year of successful work experience with the organization is preferred. 6 months call center experience. Experience with MS Office, Five9, and Google Office products.

Signify Health is helping build the healthcare system we all want to experience by transforming the home into the healthcare hub. We coordinate care holistically across individuals' clinical, social, and behavioral needs so they can enjoy more healthy days at home. By building strong connections to primary care providers and community resources, we're able to close critical care and social gaps, as well as manage risk for individuals who need help the most. This leads to better outcomes and a better experience for everyone involved. Diversity and Inclusion are core values at Signify Health, and fostering a workplace culture reflective of that is critical to our continued success as an organization.

We are committed to equal employment opportunities for employees and job applicants in compliance with applicable law and to an environment where employees are valued for their differences.

Anticipated Weekly Hours: 40

Time Type: Full time

Pay Range: $17.00 - $28.46

Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong.

Great benefits for great people. We take pride in our comprehensive and competitive mix of pay and benefits – investing in the physical, emotional and financial wellness of our colleagues and their families to help them be the healthiest they can be. In addition to our competitive wages, our great benefits include:

• Affordable medical plan options, 401(k) plan (including matching company contributions), and employee stock purchase plan.

• No-cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching.

• Benefit solutions that address the different needs and preferences of our colleagues including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access and many other benefits depending on eligibility.