Back Office Support Assistant

Hybrid Role Located in Cumberland, RI

At CVS Health, we're building a world of health around every consumer and surrounding ourselves with dedicated colleagues who are passionate about transforming health care.

As the nation's leading health solutions company, we reach millions of Americans through our local presence, digital channels and more than 300,000 purpose-driven colleagues – caring for people where, when and how they choose in a way that is uniquely more connected, more convenient and more compassionate. And we do it all with heart, each and every day.

Position Summary

As a Back office support assistant, you will work closely with the OTC Supplemental benefits call center leadership team. You will assist members with reimbursement inquiries, health plan questions, replacement cards in addition to offline work utilizing a ticketing system through MS Outlook.

As Back office support assistant you are responsible for ensuring superior service for our clients by providing information, feedback and resolutions to their requests and inquiries within a 24-48 hr. service level time frame.

Shifts for this role 9:30AM-6:00PM ET and generally need flexibility between the hours of 8AM and 8PM ET for business needs throughout busier seasons.

Required Qualifications

• COME INTO THE OFFICE 3 DAYS HYBRID ROLE IN CUMBERLAND, RI/2 DAYS WFH
• 2+ years of customer service experience
• 2+ years of experience with Microsoft Office, including Excel, Word, Access, and PowerPoint
• Ability to maintain a consistent, reliable, and stable internet connection
• Strong interpersonal and relationship building skills
• Excellent oral, written, and interpersonal communication skills
• Ability to work in a structured, fast paced call center environment
• Ability to work well with others
• Internal colleagues must be in good standing to be considered
• Must be able to communicate effectively with all levels and prepare effective written documents

Preferred Qualifications

• Experience in use of call center technologies/applications
• Experience working in a call center environment
• Associate's degree

Education

Anticipated Weekly Hours: 40

Time Type: Full time

Pay Range: The typical pay range for this role is: $17.00 - $31.30

This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above.

Great benefits for great people

We take pride in our comprehensive and competitive mix of pay and benefits – investing in the physical, emotional and financial wellness of our colleagues and their families to help them be the healthiest they can be. In addition to our competitive wages, our great benefits include:

• Affordable medical plan options, a 401(k) plan (including matching company contributions), and an employee stock purchase plan.
• No-cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching.
• Benefit solutions that address the different needs and preferences of our colleagues including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access and many other benefits depending on eligibility.