Analyst, Operations - Remote Eligible

Mso Individual Business Analyst

At CVS Health, we're building a world of health around every consumer and surrounding ourselves with dedicated colleagues who are passionate about transforming health care.

As the nation's leading health solutions company, we reach millions of Americans through our local presence, digital channels and more than 300,000 purpose-driven colleagues – caring for people where, when and how they choose in a way that is uniquely more connected, more convenient and more compassionate. And we do it all with heart, each and every day.

Position Summary

The MSO Individual Business Analyst provides key support to the MSO Individual team, working in a fast-paced environment, with blended queue/call center performance data. Work efforts are focused on Internal performance, helping to make associated data accessible and meaningful for senior management and stakeholders providing them with business intelligence that allows them to manage and direct Medicare operations to meet performance goals and requirements.

Actively assist in collaborating with internal partners to identify data and information needs, sources of relevant data associated with Medicare performance and ensure consistency across reporting mediums, and will use tools such as Microsoft Excel, Power BI, Tableau, R, SQL and a data warehouse to help access, consolidate and visualize the data. The Business Analytics Analyst will support reporting, data and report automation for efficiencies, performance monitoring and trending, and ad hoc special projects, as well as facilitate action-focused/data-centered conversations about opportunities and trends in the data.

An important component of the role is to produce deeper data understanding for the Medicare Management team through helping with analysis, trending, and frequent communication--both in writing and verbally, for small and large group conference calls that include vendors, Analysts, operations management, and senior level management--to foster understanding of underlying performance issues and focus corrective action plans that serve as the engine for performance improvement. Analysis efforts will include drawing connections between various types of performance data, such as connections between quality, service levels, training and customer satisfaction.

Required Qualifications

• 1-2 years of Data Analytics experience; SQL, Power BI, Pivoting Tables, etc.
• 1-2 years of Reporting experience
• Proficient in PowerPoint for creating clear, engaging presentations
• Advanced Excel skills, including data analysis, formulas, and pivot tables
• Skilled in Microsoft Office Suite with a strong command of Word, Outlook, and related tools.

Preferred Qualifications

• Experience writing and optimizing SQL queries for data extraction and analysis
• Familiarity with Quick Base for building and managing low-code applications
• Proficient in Tableau developing interactive dashboards and visual reports

Education

High School Diploma

Anticipated Weekly Hours

40

Time Type

Full time

Pay Range

The typical pay range for this role is:

$43,888.00 - $85,068.00

This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above.

Great benefits for great people

We take pride in our comprehensive and competitive mix of pay and benefits – investing in the physical, emotional and financial wellness of our colleagues and their families to help them be the healthiest they can be. In addition to our competitive wages, our great benefits include:

• Affordable medical plan options, a 401(k) plan, and an employee stock purchase plan.
• No-cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching.
• Benefit solutions that address the different needs and preferences of our colleagues including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access and many other benefits depending on eligibility.