Associate Systems Engineer

Associate Systems Engineer

CCS is looking for a motivated technical professional to join our team as an Associate Systems Engineer! This person is responsible for providing network configuration, server support, and deskside support in a K-12 School District environment. The ASE will collaborate with fellow district IT staff members, CCS team members and third-party vendors.

This position is paying between $75,000-$85,000 annually. Pay will be based on experience.

Responsibilities

• Perform basic administration on server infrastructure (group policies, scripting, permissions etc.)
• Perform basic user administration within Office 365
• Perform basic administration of switching/wireless environment
• Serve as primary escalation point for resolution of technical issues for Deskside Technicians
• Monitor and report on team progress of support-based initiatives (imaging workstations, deployments, etc.)
• Deploy and maintain hardware/software for workstations and mobile devices
• Provide resolution and assistance with standard supported applications: Office 365 and other supported proprietary applications and operating systems
• Monitor, manage and report on ticket queue in help desk system
• Perform other job-related duties as assigned.

Qualifications

• Minimum 3-5 years' experience in a system engineering level role
• Server certifications (AWS / Azure) and/or experience with administering Windows Server preferred
• Cisco Certified Network Associate (or equivalent) certification preferred
• Work independently or as part of a team in troubleshooting, deploying, diagnosing and problem resolution of workstations, peripheral devices and connectivity to local & wide area networks
• Work independently or part of a team to help complete support related initiatives (e.g. imaging, deployments, etc.) during non-peak periods

Success Measurements / Expected Outcomes

• Client contract renewal / Customer Satisfaction rating.
• Technical Certifications
• 230 days/billable/year (fulfillment of contract)
• Regularly scheduled account updates to Manager.