People Services Advisor, North America

Job Title

People Services Advisor, North America

Job Description

This individual will act as front-line point of contact for employee inquiries which include but not limited to Benefits, Payroll, Compensation, Regulatory & Compliance, Employee Relations, Information Technology, Talent Acquisition, Talent Management, HRIS functions. He or She will be responsible to coordinate and maintain the full employee life cycle within the standard company processes and various platforms.

Key Accountabilities

Responsible for one or more of the following:

• Experienced HR Advisor in large and complex organization supporting US and Canada
• Take full accountability for candidate through onboarding lifecycle.
• Main point of contact of onboarding for Talent Acquisition, hiring managers, and new joiners
• Maintains ownership of background screening process
• Administrative and Clerical responsibilities, including providing satisfactory and accurate updates/answers/resolutions to employees' inquiries and concerns
• Responsible for providing Shared Services Tier 1 and 2 level support and inquiry triaging
• Knowledge and expertise of all HR matters across the entire employee life cycle, from hire through retire and across a complex business
• Respond to questions regarding standard HR procedures and practices to support Managers and Employees across all supported systems
• Provide high-level customer service to all internal and external clients across all levels and business lines, including but not limited to answering phone calls, chat, and email inquiries within required SLA.
• Collaborate and liaise with various stakeholders and HR Centers of Excellence, to support COE work within Tier 1 and 2.
• Ensure proper compliance with DOL, EEOC, and Wage and Hour provisions to include entry and maintenance of employee records and required labor law postings
• Provide high-level customer service to all internal and external clients across all levels and business lines (including Brokerage)
• Effectively manage workload within HR ticketing system
• Meet standard Service Level Agreements (SLAs) and Key Performance Indicators (KPIs)
• Communicate successfully using multiple types of technology – email, phone, messaging, etc.
• Maintain direct ownership of tasks/projects
• Maintain confidential department records and office files in accordance with internal company procedures

Job Qualifications

• Bachelor's degree (preferred) in Human Resources, Psychology, Business or related field
• 0-2 years of human resource professional experience or related experience with demonstrated ability to handle sensitive employment information (or any similar combination of education and experience)
• Ability to speak Spanish and/or Portuguese is a plus
• Experience with Workday preferred
• Strong customer service skills
• Enjoy working in a very fast paced environment
• Organized; detail oriented; versatile
• Demonstrates critical thinking, exceptional interpersonal skills, and problem-solving ability
• Demonstrates strong verbal/written communication skills
• Demonstrates sense of urgency, prioritization, flexibility, and adaptability
• Proven record of excellent internal and external customer service
• Ability to work independently and demonstrate ownership of job tasks

Why Join Cushman & Wakefield?

As one of the leading global real estate services firms transforming the way people work, shop and live working at Cushman & Wakefield means you will benefit from:

• Being part of a growing global company;
• Career development and a promote from within culture;
• An organisation committed to Diversity and Inclusion

We're committed to providing work-life balance for our people in an inclusive, rewarding environment. We achieve this by providing a flexible and agile work environment by focusing on technology and autonomy to help our people achieve their career ambitions. We focus on career progression and foster a promotion from within culture, leveraging global opportunities to ensure we retain our top talent. We encourage continuous learning and development opportunities.

We have a vision of the future, where people simply belong. That's why we support and celebrate inclusive causes, not just on days of recognition throughout the year, but every day. We embrace diversity across race, colour, religion, sex, national origin, sexual orientation, gender identity or persons with disabilities or protected veteran status. We ensure DEI is part of our DNA as a global community - it means we go way beyond than just talking about it - we live it. If you want to live it too, join us.