Office Services Manager

Office Services Manager

The Manager position oversees 2 employees providing the following services to our client: Sort by station and deliver all incoming and outgoing mail, faxes and copy projects. Receive and deliver all incoming packages (i.e. Fedex, UPS, etc.). Manage all schedules for pick up and deliver copy jobs, faxes and packages. Maintain daily records of all incoming and outgoing mail and packages. Review all active directories for sorting, and proper marking and direction of all U.S.P.S. mail, overnight and interoffice mail. Oversee all copy orders, through Digital Storefront program. Coach all employees on all procedures and operations, to ensure accurate updates when necessary, and adhere to all SOPS consistently. Operate and maintain all photocopy, scanning and fax equipment necessary to complete customer job requests on time. Maintain adequate stock levels. Responsible for developing all customer reports for volumes, workload, pricing of projects, and other information requested.

Duties and Responsibilities include but are not limited to:

• Manage delivery and pick up of mail, copy projects and faxes throughout floors to and from various customer sites.
• Manage delivery and pick up of Fedex, UPS, etc, and priority mail and any other incoming packages from various vendors.
• Maintain inventory of all supplies. This includes shipping supplies, toner, developers, etc…
• Assist and advise on mail and shipping procedures, i.e. bulk mailings, international shipping etc.
• Maintain daily logs for tracking and reporting purposes.
• Audit and update directories and/or mail lists
• Oversee, coach and mentor all other Office Services personnel.
• Manage process all incoming mail and overnight packages.
• Process all outgoing and interoffice mail.
• Meter all outgoing U.S.P.S. mail.
• Maintain and operate all equipment including, copiers, scanners, mail equipment and binding equipment.
• Provide Statistical data for Reporting on a Monthly or as needed basis.
• Coordinate staff coverage when necessary.
• Ensure quality and QC all work, and provide feedback as necessary.
• Create and update all SOPs for Mail/Copy operations to meet customer satisfaction.
• Follow all HR procedures managing the workforce and engage upper management as necessary.

Typical Requirements:

• Able to lift 50-75 lbs.
• Valid Driver's License
• Associate's degree or higher
• Copier/Fax/Postage Machine knowledge
• Previous Management Experience

Special Skills:

• Excellent Customer Service Skills
• Excellent organizational skills.
• Ability to work with minimal supervision.
• Microsoft Suite professional
• Ability to handle multiple tasks.
• Good interpersonal skills.
• Outstanding punctuality/attendance record.
• Excellent driving record

Cushman & Wakefield also provides eligible employees with an opportunity to enroll in a variety of benefit programs, generally including health, vision, and dental insurance, flexible spending accounts, health savings accounts, retirement savings plans, life, and disability insurance programs, and paid and unpaid time away from work. In addition to a comprehensive benefits package, Cushman and Wakefield provide eligible employees with competitive pay, which may vary depending on eligibility factors such as geographic location, date of hire, total hours worked, job type, business line, and applicability of collective bargaining agreements. The compensation for the position is: $ 68,000.00 - $80,000.00

C&W Services is an Equal Opportunity employer to all protected groups, including protected veterans and individuals with disabilities. Discrimination of any type will not be tolerated.

In compliance with the Americans with Disabilities Act Amendments Act (ADAAA), if you have a disability and would like to request an accommodation in order to apply for a position at Cushman & Wakefield, please call the ADA line at 1-888-365-5406 or email HRServices@cushwake.com. Please refer to the job title and job location when you contact us.