Junior Technical Account Manager - Remote Eligible

Junior Technical Account Manager

EMEA Project & Development Services (PDS) PDS is a large and growing service line within Cushman & Wakefield's Europe, Middle East & Africa business. Over the past four years we have expanded our coverage and services in areas of project management, building consultancy, interior design, cost and MEP engineering and introduced new commercial models. We are one of the world's leading real estate services companies and see potential to grow further with prestige clients, new sectors and closer collaboration across other C&W service lines. To reflect and fuel this continuing growth, we are adding new positions to the regional Sales & Technical Account Management function. This represents an opportunity to help shape and drive the business and work across a diverse range of clients, market teams and the wider C&W network.

The position of Junior Technical Account Manager within the Sales & Technical Account Management Team supports providing Technical Account Management (TAM) Services for C&W multi-national clients as a true market differentiator and selling point, delivering Operational excellence with ensuring consistency, standardization and continuous improvements.

Core responsibilities include:

• Understanding Clients' goals, challenges, preferences and ensuring C&W services are tailored to them,
• Ensuring that the delivery teams get involved at the right time, proactively support Client needs and generating down the line project business,
• Collaborating with various C&W internal departments to develop strategies that enhance client experience and drive business growth,
• Addressing issues and complaints promptly and effectively.

The Junior Technical Account Manager will also manage, control and optimize multiple projects across Client's project portfolio including:

• Overseeing the activities of key stakeholders and ensuring that Governance structure and processes are implemented with responsive tools and deliverables (governance reviews, best practices, digitalized outputs e.g. Ingenious, Engage),
• Onboarding & continuously training in-country PDS teams to be aligned with Client's expectations, financial targets, project KPIs,
• Monitoring C&W performance, identifying areas for improvement and good practice to be shared across the regional platform,
• Managing the communication of emerging delivery issues in collaboration with the local project delivery team, providing a transparent, logical and solid response that balance the interests of each party.

The Junior Technical Account Manager will collaborate with the Sales Team and contribute to the discussions / negotiations / renewals of Master Service Agreements with existing or new multi-national Clients to win TAM appointments as qualified sponsor of the proposed delivery model.

Skills and qualifications include:

• Degree in Architecture, Civil Engineering or Engineering management,
• 0-3 years of experience from a technical field,
• Excellent oral, and written communication skills in English,
• Strong interest in program management and willingness to learn,
• Strong organizational skills to effectively prioritize and manage multiple tasks to meet deadlines,
• Result-oriented logical thinking and problem-solving ability,
• Appreciative of diversity, polite and effective in a multi-cultural, multi-national organization,
• Experience in engineering / architectural / construction projects is an advantage,
• Experience in client/account management and business development is an advantage,
• Experience working with variable stakeholders in an international environment is an advantage,
• Understanding real estate project services and the complexity of international business is an advantage.