Facilities Support & Concierge

Facilities Support & Concierge

We're seeking a polished, proactive, and service-driven Facilities Support & Concierge professional to be the face of the workplace for our client. In this role, you'll ensure seamless day-to-day operations, create memorable experiences for employees and visitors, and support our facilities team with essential on-site services. As the Facilities Support & Concierge, you will be responsible for providing first-class customer service, coordinating workplace activities, and ensuring the smooth running of the office environment. You'll support the Facilities Lead across a range of tasks including visitor management, room bookings, maintenance coordination, data reporting, and general workplace assistance.

Key Responsibilities

• Deliver warm, professional customer service to all employees, visitors, and guests Manage visitor access, meeting room bookings, and workplace comfort
• Respond to general enquiries and proactively resolve issues around cleaning, HVAC, space use, and amenities
• Support non-technical facilities management activities and scheduled maintenance
• Assist with asset register updates and reactive maintenance requests
• Coordinate contractors, inductions, and safe work practices
• Provide input into sustainability initiatives and improvement opportunities
• Maintain reporting data, track maintenance trends, and support incident reporting

What You'll Bring

• Friendly, helpful, and professional presentation
• Strong attention to detail and time management
• Proactive approach to problem solving
• Ability to build great relationships with clients, vendors, and internal teams
• Experience in customer service, concierge, or facilities support (highly regarded)

Why Join Us?

• Work with a global real estate leader
• Support a high-profile client and deliver meaningful workplace experiences
• Be part of a collaborative, people-focused culture
• Opportunity to grow your skills across facilities and workplace operations