Customer Service Coordinator

Customer Service Coordinator

We're looking for a Customer Service Coordinator to join our Christchurch site!

In this role you will deal directly with customers, distributors and representatives over the telephone and via email, responding to enquiries and requests as required, and providing administrative support.

Location: Christchurch UK

Benefits: Paid Time Off | Retirement with Employer Match | Health and Wellness Benefits | Learning and Development Opportunities | Competitive Pay | Bonus Scheme | Recognition

Your Challenge:

• Receive and check customer orders to ensure all aspects are correct, including price and delivery dates.
• Load customer orders on the ERP system and acknowledge the order back to the customer.
• Deal directly with customers, distributors and representatives over the telephone and via email, responding to enquiries and requests as required, and providing administrative support.
• Keeping customers regularly updated with the status of their orders, updating them of any late deliveries.
• Raise quotations to customers as required, observing departmental approvals.
• Support the external sales teams as required through general administrative support, generation of customer quotations and provision of sales and customer data as required.
• Liaise with the production, planning and purchasing departments to ensure requested customer lead times are reviewed and achieved where possible.
• Answer external telephone calls coming into the department as required.
• Assist in general internal sales support and administrative activities in the absence of other members of the sales team.
• Monitor customer orders and seek new orders from customers when necessary.
• Ensure compliance with all Quality Management Systems requirements.
• Maintain electronic filing systems.

What You Bring:

• Excellent communication skills
• Experience in a similar position with proven administrative skills and excellent customer service skills
• Strong IT skills including MS office, Outlook and Excel

About Us:

Curtiss-Wright's Defense Solution division is a trusted, proven leader, delivering superior products and services that meet the defense and aerospace industries' toughest challenges with best-in-class value. In 2017, Curtiss-Wright relocated its Avionics, Sensors & Controls and Industrial Business Units into a brand new, purpose-built 160,000 ft2 facility at Bournemouth International Airport.

The state-of-the-art facility has extensive design and manufacturing capabilities as well as in-house environmental stress screening. The facility is committed to quality and excellence in manufacturing for our flight recorder, air data computer, video management systems, computing systems, mission displays and video recorder products.

As the design center of excellence for flight recorders and air data computers, the units had to be lightweight and small – crash survivability requirements exceeding the existing standards for commercial aircraft.

Our Values

Environmental, Social and Governance

Compliance Statement

This position may require exposure to export-controlled information and subject to additional security screening. In the event information provided during the security screening reveals ineligibility to access export-controlled information, any offer of employment may be reconsidered or withdrawn.

Curtiss-Wright is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, ethnicity, color, sexual orientation, gender identity, physical or mental disability, age, ancestry, legally protected medical condition, family care status, marital status, religion, veteran status, national origin, or any other legally protected status.

If you require accommodation during the recruitment process, please contact Talent Acquisition.

For US Applicants: EEO is The Law – click here for more information.

If you require accommodation due to a disability at any time during the recruitment and/or assessment process, please contact Talent Acquisition and we will make all reasonable efforts to accommodate your request.