Government Business Account Manager – Government Services

Government Business Account Manager

Alberta Blue Cross® is an Alberta based organization dedicated to delivering exceptional customer experience and community leadership. We're committed to providing the best health coverage to over 1.8 million members and take an active role in promoting wellness. We believe in what we do—and place trust in our employees to deliver our vision.

Working at Alberta Blue Cross® means having a career where you'll be recognized for your contributions. We value diversity, encourage our team members to maintain a healthy work-life balance and provide opportunities for career growth.

Overview:

Alberta Blue Cross® has an opening for a motivated, team-driven Government Business Account Manager to join us in our flexible work environment. In this key role, you'll build and maintain trusted partnerships with our government clients, helping them bring new programs, services, and administrative enhancements to life.

You'll bring a sharp business mindset, operational know-how, and a collaborative approach to every interaction. Your ability to connect strategy with execution will make a real impact in delivering value to both our clients and our organization.

What You Will Do:

• Build strong, trust-based relationships with government clients and key stakeholders.
• Serve as a subject matter expert on government supplementary health benefit programs, supporting both internal teams and external partners.
• Engage with clients to understand their goals, evaluate service capabilities, and recommend tailored solutions.
• Lead and support strategic initiatives, including new business development, program implementations, and service enhancements.
• Respond to client inquiries with a focus on delivering an exceptional customer experience.
• Plan and facilitate meetings and working groups for projects and initiatives — including agenda setting, action tracking, and follow-ups.
• Contribute to the development and execution of business account plans.
• Prepare and deliver impactful presentations, proposals, briefing notes, and reports to a range of audiences.
• Collaborate cross-functionally with internal teams to ensure seamless support for government accounts.

What You Will Have:

• An undergraduate degree in business or a related field.
• Experience in account management, client services, or business development — ideally in the public sector, health, or government services context.
• Proven experience managing or leading cross-functional projects.
• Ability to understand client needs and propose tailored, strategic solutions.
• Strong interpersonal skills, with a focus on trust, collaboration, and service.
• Understanding of business operations, service delivery models, and performance metrics.
• Superior critical-thinking skills, with the ability to take an analytical and innovative approach to problem-solving.
• Excellent written communication skills, with experience writing reports, briefing notes, and proposals.

This position will remain open until a suitable candidate is selected.

Alberta Blue Cross® is an inclusive employer committed to a workplace that reflects the diversity of the communities we serve. We empower and are advocates for our team members by welcoming, respecting and valuing their unique perspectives, backgrounds, and experiences.