Senior Manager - Service Delivery

Senior Manager - Service Delivery

Visa is a world leader in payments and technology, with over 259 billion payments transactions flowing safely between consumers, merchants, financial institutions, and government entities in more than 200 countries and territories each year. Our mission is to connect the world through the most innovative, convenient, reliable, and secure payments network, enabling individuals, businesses, and economies to thrive while driven by a common purpose – to uplift everyone, everywhere by being the best way to pay and be paid.

Make an impact with a purpose-driven industry leader. Join us today and experience Life at Visa.

Job Description

The Sr. Manager Service delivery will be part of the Global Finance Shared Services (GFSS) team. This role would require helping the GFSS team with the following activities.

• Transition Management

  • Lead end-to-end transition of finance processes from different teams/location or acquired entities to the shared services center.

  • Develop and execute detailed transition plans including timelines, resource requirements, knowledge transfer, and risk mitigation.

  • Collaborate with cross-functional stakeholders to ensure smooth handover and minimal disruption to business operations.

  • Monitor and report on transition progress, issues, and resolution plans to leadership.

• Process Improvement & Standardization

  • Support & Co-ordinate opportunities for process simplification, automation, and standardization across finance functions.

  • Conduct process diagnostics, root cause analysis, and benchmarking to drive continuous improvement.

  • Continue to implement and utilize Lean, Kaizen methodologies to enhance efficiency, accuracy, and compliance.

• Shared Services Governance, Stakeholder Engagement & Change Management

  • Help drive Governance of Shared Services Organization – help execute on newly built governance model & strategy

  • Lead project governance routines including status updates, stakeholder communications, and issue resolution.

  • Build strong working relationships with business leaders, process owners, and shared services teams.

  • Drive stakeholder alignment and manage expectations throughout project lifecycles.

  • Develop and execute change management strategies to support adoption and sustainability of new processes.

  • Deliver training and support change champions within the process owners/regions and shared services teams.

• Performance Monitoring & Reporting

  • Define and track KPIs to measure the success of transitions and process improvements.

  • Conduct post-implementation reviews to capture lessons learned and benefits realized.

• Compliance & Risk Management

  • Ensure compliance with internal controls, audit requirements, and regulatory standards during transitions and improvements.

  • Proactively identify risks and implement mitigation strategies throughout project execution.

This is a hybrid position. Expectation of days in office will be confirmed by your Hiring Manager.

Qualifications

MBA or BE or CA with 12+ years of relevant experience

Additional Information

Visa is an EEO Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.