Assoc Systems Administrator (2 - 4 Years Of Experience In L2 Application Support)

Assoc Systems Administrator

Visa Corporate IT (CIT) group is undergoing a major transformation to become a true engineering organization, prioritizing customer experience and end-user support. We are seeking a highly organized Application Support Specialist for Corporate Technology Support Organization with excellent communication and visual presentation skills. Acting as an individual contributor, this role will provide expert (L2 level) support and maintenance for software applications, resolve complex technical issues, collaborate with various departments, and implement best practices to enhance service delivery and user satisfaction. The Contact Center Support team is responsible for the support and maintenance of the Contact Center platform solutions. The identified resource will be accountable for daily operations, platform maintenance, and support activities.

Role & Responsibility

• Design code and systems that touch 40% of the world population while influencing Visa's internal standards for scalability, security, and reusability.
• Collaborate multi-functionally to create design artifacts and develop best-in-class software solutions for multiple Visa technical offerings.
• Actively contribute to product quality improvements, valuable service technology, and new business flows in diverse agile squads.
• Develop robust and scalable products intended for a myriad of customers including end-user merchants, B2B, and business-to-government solutions.
• Opportunities to make a difference on a global or local scale through mentorship and continued learning opportunities.
• Demonstrate basic knowledge and ask questions about project requirements.
• Review and ask questions about solution strategies that improve the design and functionality of a payment product feature.
• Apply standard processes on the use of front-end programming languages (e.g. HTML, C++, Java) to write code that fulfills website modification requests and technical requirements, under close guidance.
• Work under close guidance from others to support the piloting of new technology capabilities and features that enhance the user website experience across e-commerce products.
• Identify and advance bugs that threaten website functionality.

This is a hybrid position. Expectation of days in office will be confirmed by your Hiring Manager.

Basic Qualifications • Bachelors degree, OR 3+ years of relevant work experience Preferred Qualifications Bachelor's degree, OR 3+ years of relevant work experience Familiarity with these frameworks and technologies (preferred): .NET, C# Angular or React AWS or similar cloud technologies SQL, MySql or equivalents MongoDB or Kafka CI/CD Ability to optimize performance and conduct automated unit testing. Strong oral and written communication skills. Understanding of agile methodology (preferred). Strong analytical skills.