Service Supervisor

Service Supervisor

We are looking for a talented Service Supervisor to join our team in Service in San Leandro, CA.

In this role, you will make an impact in the following ways:

• Financial Acumen – Interpret and apply key financial indicators to make informed decisions that improve operational and business performance.
• Communicates Effectively – Deliver clear, tailored messages across multiple channels to meet the unique needs of diverse audiences.
• Customer Focus – Build strong relationships and deliver solutions that prioritize customer satisfaction and loyalty.
• Directs Work – Provide clear direction, delegate effectively, and remove obstacles to ensure timely and quality execution.
• Ensures Accountability – Hold yourself and others responsible for meeting commitments and achieving results.
• Manages Conflict – Address disagreements constructively to maintain team cohesion and productivity.
• Diagnostics Application – Translate customer complaints into actionable troubleshooting plans using workflows, tools, and software to ensure accurate repairs and documentation.
• Electronic Service Tool Application – Utilize and interpret electronic diagnostic tools to identify issues and determine next steps for resolution.
• Service Documentation – Accurately capture and verify technical and customer data in service systems for compliance and historical tracking.
• Technical Escalation – Elevate complex issues promptly while documenting steps for seamless resolution and timely customer response.
• Warranty Process – Analyze failures, apply warranty guidelines, and submit accurate claims to ensure proper coverage and settlement.

External Qualifications and Competencies

To be successful in this role you will need the following:

• Financial Acumen – Apply understanding of key financial indicators to make informed decisions that improve operational and business performance.
• Communicates Effectively – Deliver clear, tailored messages across multiple channels to meet the unique needs of diverse audiences.
• Customer Focus – Build strong relationships and deliver solutions that prioritize customer satisfaction and loyalty.
• Directs Work – Provide clear direction, delegate effectively, and remove obstacles to ensure timely and quality execution.
• Ensures Accountability – Hold yourself and others responsible for meeting commitments and achieving results.
• Manages Conflict – Address disagreements constructively to maintain team cohesion and productivity.
• Diagnostics Application – Translate customer complaints into actionable troubleshooting plans using workflows, tools, and software to ensure accurate repairs and documentation.
• Electronic Service Tool Application – Utilize and interpret electronic diagnostic tools to identify issues and determine next steps for resolution.
• Service Documentation – Accurately capture and verify technical and customer data in service systems for compliance and historical tracking.
• Technical Escalation – Elevate complex issues promptly while documenting steps for seamless resolution and timely customer response.
• Warranty Process – Analyze failures, apply warranty guidelines, and submit accurate claims to ensure proper coverage and settlement.

Additional Responsibilities Unique to this Position

Education, Licenses, Certifications:

• College, university, or equivalent degree in a relevant discipline or relevant experience equivalent required.
• This position may require licensing for compliance with export controls or sanctions regulations.

Experience:

• Intermediate level of relevant work experience in a technical field, including team leadership experience, required.

Additional Skills/Experience:

• Comfortable leading a team of technicians with servicing, installing, and commissioning Cummins Power Generation applications
• Experience leading in a unionized environment
• Experience in project management
• Satisfactory organization skills
• Satisfactory communication to high profile customers

Additional Information:

• Willing to visit job sites within the Bay Area
• Schedule will turn into Tuesday-Saturday, once candidate is up to speed and training is completed.

Please note that the salary range provided is a good faith estimate on the applicable range. The final salary offer will be determined after considering relevant factors, including a candidate's qualifications and experience, where appropriate.

About Us

Cummins is an equal opportunity employer. Our policy is to provide equal employment opportunities to all qualified persons without regard to race, sex, color, disability, national origin, age, religion, union affiliation, sexual orientation, veteran status, citizenship, gender identity, or other status protected by law.